Desktop Refresh Lead
Desktop Refresh Lead
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Job Description
Job description
The Desktop Refresh Lead will manage the following activities including; Managing the endtoend process for the Desktop Refresh Program the creation of required budgets for the global Refresh Program manage and assign resources to Refresh activities serve as a backup for the Global Director of Employee Technology & Operations for the Refresh Program and monthly KPIs and SLA reporting.
Responsibilities
- You will be #LIhybrid based in Hyderabad and reporting to manager.
- This is individual contributor (NonManagerial) role
- Manage the full endto end process for Desktop Refresh Program
- Create budgets for Capex and Opex budgets for quarterly 1year and 3year views
- Coordinate with Finance to provide reporting
- Coordinate with Finance both regionally and globally to obtain budgets for the Refresh activities
- Manage the Refresh Coordinators on priorities escalations and queries related to refresh
- Report regional departmental global progress on weekly monthly quarterly and annual reporting
- Escalate issues to Senior Leadership
- Collaborate with hardware vendors to ensure ETAs are understood/met
- Monthly inventory reporting identifying areas of risks by site and ordering of licenses as needed
- Follow up with End Users to obtain old assets after Refresh activities
- Escalate to Business Partners and Senior Leadership for End Users with unreturned assets
- Report unreturned assets to Finance
- Conduct quality reviews for Refresh tickets and provide feedback corrective action plans and training to teams
- Create post and mail communications around Refresh activities including new standards delays in supply chains delays related to leadership decisions etc.
- Ensure Service Provider teams are properly trained on all Refresh policies and procedures and update new processes as they are rolled out
- Recommend implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
- Ensure collaboration between Refresh Coordinators and Field Services team
Qualifications
- Bachelors degree in information technology or a minimum of 8 years work experience in an IT Asset Management or Refresh Programrelated position
- Superior Customer Service Focus mindset and attitude
- Strong collaboration experience across international teams
- Ability to navigate IT processes outside of SAM/HAM when required and coordinate solutions amongst appropriate teams
- ServiceNow knowledge a must
- Superior English language skills (written and verbal)
- Knowledge of multicountry government regulations around hardware and softwarerelated topics and Customs rules
- Experience with consumption and reporting of large data sets
- Must work well with others as part of large international team
- Communicates well within a highly matrixed organization
- Must have experience running large projects or project management.
Qualifications :
Qualifications
- Knowledge of multicountry government regulations around hardware and softwarerelated topics and Customs rules
- Bachelors degree in information technology and 5 years work experience in an IT Asset Management or Refresh Programrelated position
- ServiceNow knowledge a must
- Must be available and willing to work extended and/or alternative hours as needed
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Global Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Benefits
Experian care for employees work life balance health safety and wellbeing. In support of this endeavor we offer bestinclass family wellbeing benefits enhanced medical benefits and paid time off.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
