Service Manager Network Infrastructure
Service Manager Network Infrastructure
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were searching for a Service Manager to be part of our diverse team of talent here at NCS!
Overview
As a Service Manager you will be a highly driven individual who is part of the service delivery team that ensures all contracts are actively managed and fronts customers directly. You are required to have IT experience and broad knowledge across infrastructure and cybersecurity technologies. You shall be the single point of contact for internal and external stakeholders while bearing overall responsibility for the project financial health and lead the project from commencement to completion.
What will you do
- Ensure all assigned projects are initiated and executed with proper handover/takeover
- Ensure all necessary project purchases are planned and executed
- Ensure all project billing and invoices are issued timely
- Establish and prepare maintenance agreements and plans to deliver contractual obligations to clients such as preventive maintenance plans and monthly reports
- Track and manage the all maintenance contracts and provide quality support to clients
- Provide regular project progress updates to project stakeholders customers and internal management team
- Manage the scope definition and change control mechanism when dealing with scope creep
- Escalate and discuss project overrun issues scope creep integration issues resource requirements with NCS management team
- Work closely with Operations teams to ensure all incidents are closed timely within the contractual service level agreement (SLA)
- Able to work with sales and operations team to identify inventory endoflife support pain points encountered and discuss suitable alternatives with clients
- Ensure respective vendors support and NCS operations team is ready to support new contracts
- Provide concise and professional communications with customers on issues encountered
- Update monthly projects financial forecasts and improve project margins where possible to meet financial KPIs
- Adhere to best practices techniques and standards throughout entire project duration
Qualifications :
The ideal candidate should possess:
- Degree in Computer Science / Computer Engineering / Information Technology related field or IT equivalent
- Preferably 3 or more years of IT project management experience
- Strong knowledge in process improvement methodologies and tools
- Selfmotivated with a positive cando attitude creative with excellent presentation communication negotiation and interpersonal skills including strong persuasive techniques.
- Ability to lead develop and maintain respectful and trusting relationship
- Good customer management experience
- Proficient in written and spoken English
- Certification in IT Service Management and/or ITIL (v3 or above)
- Able to travel as required
We are driven by our AEIOU beliefs Adventure Excellence Integrity Ownership and Unity and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients Growing our people and Creating our future.
Together we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
