Manager Client Engagement and Sales Operations
Manager Client Engagement and Sales Operations
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Job Description
Job Description
The Client Engagement and Sales Operations position works closely with Tier 3 institutions communicating sales initiatives Visa strategic guidelines key products and solutions problem solving daytoday execution of Sales Operations activities and hosting mass engagement webinars. Support the Digital Sales team with reporting sales analysis and compliance. Responsible improving and implementing sales processes to best serve Digital Sales in the Asia Pacific markets. Analyses determines coordinates and implements efficient client engagement processes and standards. Responsible to centralize manage and resolve core Visa Business Operations and administrative work directly with clients in the region. This position handles details of a confidential and critical nature.
Key Responsibilities:
- Provide daytoday Visa business support and administration deal execution compliance matters sales operations with clients for all countries in the Asia Pacific region with Digital Sales clients
- Endtoend financial modelling of growth agreements in standard and bespoke approach
- Coordinates with multiple departments and functions to assure appropriate information flow and understanding of overall process improvement direction
- Ensure appropriate delivery times by internal units (marketing risk accounting finance and compliance) and be the main liaison with internal units of such to both internal and external client requests
- Communication to clients of sales initiatives Visa strategic guidelines and key products and solutions etc.
- Review existing business process to improve turnaround time and automate if applicable to ensure a better service to clients
- Present facilitate and lead assigned Sales process improvements activities using data gathering and analysis problem solving and project management skillsets
- Collaborates with functional areas to develop and maintain performance metrics measurements methods and targets
- Work with process owners to create and improve Visas metrics and goals.
- Develop strong conflict management skills in order to work effectively with a large range of teams to develop accountability transparency and rapid factbased decision making.
Why this is important to Visa
Through enabling digital payments Visa supports the communities and economies that we are part of. Visa works with its clients governments and other partners to make this happen.
Digital Sales is the next step in the evolution of our sales and service approach within the AP region. In this role you have an opportunity to reshape and renew how we take care of our clients who we manage on a portfolio basis. You will also have a critical part in supporting the initiatives across geographies and functions to optimize our sales approach.
Qualifications :
- Bachelors Degree or equivalent work experience
- Minimum 8 years of relevant experience
- Strong data analytical problem solving and project management skills
- Excellent communication skills customer focused with ability to work collaboratively with several teams simultaneously
- Curious and competent to understand complex Visa Business process and to resolve and coordinate client issues endtoend.
- Strong proficiency with Microsoft Office Eloqua and other CRM tools
- Foundational understanding of Payment Flows Payment Systems and VisaNet
- Must be able to exercise good judgment regarding information which may be confidential.
- Excellent communications skills in both verbal and in written English. Fluency in other Asian language is a plus.
- Partner and work closely with sales teams across the region in daytoday execution of sales operations activities
- The ability to operate effectively and efficiently in challenging circumstances with minimum supervision in a fastpaced environment
- Ability to multitask and prioritize work with excellent attention to detail
- Solid planning and excellent organizational skills
- Ability to respond to inquiries or complaints from customers
- Ability to write reports business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from senior stakeholders
- Ability to define problems collect data establish facts draw valid conclusions leverage on tools and technologies to systematically optimize work flows
- SelfMotivated and agile
- Ability to handle change and priorities
- Strong sense of urgency to take prompt action
Additional Information :
Qualifications:
- Bachelors Degree or equivalent experience
- Minimum 8 years of relevant experience
- Basic knowledge of Payment Flows Payment Systems. Knowledge of Visa solutions and VisaNet a plus
- Strong skills in data analysis problemsolving and project management
- Excellent communication and teamwork skills
- Proficiency with Microsoft Office Eloqua and CRM tools
- Ability to work effectively in a fastpaced environment with minimal supervision
- Strong organizational skills and attention to detail
- Selfmotivated agile and ability to navigate ambiguity
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
