IT Specialist - Help Desk
IT Specialist - Help Desk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Would You Do The Specifics.
- Maintains and supports the DVI system assisting users and leadership in all aspects of both hardware and software; including hardware interfaces between DVI and all equipment and conveyor systems.
- Provides and manages monthend closing lab reporting to corporate accounting.
- Assists Lens Inventory management/physical inventory within the DVI system. Creates custom queries and reporting within the DVI system.
- Provides for Time Keeping hardware/software interfacing with Payroll.
- Manages Lab security systems including alarm systems cameras and badge systems.
- Interfaces w/ Corporate IT regarding AS400 JDA SDS Serve and the National Vision (NVI) Portal.
- Installs and maintains NVI network interfaces workstations and printers.
- Upkeeps Lab phone system.
- Troubleshoots and resolves problem jobs using DVI SDS and Optical experience.
- Fixes common errors and notifies vendors/maintenance to assist with escalated issues.
- Ensures system jobs are completed in a timely manner keeps daily log to track running times and notifies leadership if jobs are running slower than normal.
- Monitors all printers and print jobs and fixes any problems. Researches and tests new equipment to train and will assist with training/implementation. Troubleshoot and resolve problem jobs using DVI SDS and Optical experience
- Handles on call emergencies through remote or onsite access.
- Assists staff with the installation configuration and ongoing usability of desktop/laptop computers peripheral equipment and software within established standards and guidelines.
- Completes internal/external quarterly and annual IT audit reporting
Qualifications :
Work Experience
- 24 years related experience or training. Or equivalent combination of education and experience. ((Required))
- 02 years of experience with system support of operating systems and software DVI Rx Lab Management System experience ((Required))
- 02 years Business experience in the optical field ((Preferred))
- 02 years Computer Operator experience and/or Help Desk Support ((Required))
Education
- Four year college degree or equivalent experience. Knowledge of a specialized field (however acquired) such as basic accounting computer etc. equivalent of four years in high school plus night trade extension (Preferred) or
- Two years of college or equivalent experience. Correspondence school specialized training equal to two years of college (Required)
Additional Skills
- DVI Phone System Help Desk applications experience (Required)
Additional Information :
Taking Care of our People!
We understand the importance of financial health and security and because of that we provide competitive compensation to all Associates. We also offer a comprehensive benefits package including health and dental insurance 401k retirement savings with company match flex spending account paid personal time off paid company holidays parental leave employee eyewear discount and much much more. At National Vision we strive to deliver opportunities for professional growth and longterm career fulfillment. We provide training programs access to educational courses and pride ourselves on the everincreasing amount of promotions from within.
We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity equity and inclusion to create a place where people want to come stay and do their best work.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin genetic information disability veteran status and other legally protected characteristics.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
