Help Desk Support Specialist
Help Desk Support Specialist
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2-5years
45 - 52
1 Vacancy
Job Description
- Act as the first point of contact for IT Help Desk calls and emails resolving user issues.
- Create and assign Help Desk tickets troubleshoot and resolve computer problems.
- Update Help Desk tickets daily and document problem resolutions.
- Setup and configure desktop or laptop computers.
- Complete quality assurance checklists for serviced computers.
- Provide remote assistance during oncall rotation and maintain an oncall log.
- Create and maintain documentation for hardware/software procedures and asset tracking.
- Ship and receive computer hardware as required.
- Provide excellent customer service
- Perform miscellaneous related duties or projects as assigned.
- Vocational or Technical Diploma required with 13 years of industry experience; Associate degree preferred
- Proficiency in MS Windows operating systems
- Proficiency in MS Office applications and Office 365
- Understanding of Ethernet and TCP/IP network connectivity
- Familiarity with Internet and common web browsers
- Excellent customer service skills both in person and over the phone
- Strong troubleshooting skills for microcomputer hardware and software
- Ability to troubleshoot peripheral equipment such as printers copiers and fax machines
- Network connectivity troubleshooting skills related to networked PCs
- CompTIA A certification CompTIA Network certification or any Microsoft certification preferred
Strong technical skills to manage, maintain, troubleshoot, repair, and update software, hardware, and networking.
Employment Type
Full Time
