RMA Coordinator

Primary Function of Position:

This position is responsible for receiving process and reconcile all RMA issues in the Service Depot material. Proactively monitor and expedite the movement of material through the receiving process. Job duties include materials transactions using SAP and troubleshooting; perform document and reconcile inventory cycle counts; manages interfaces with delivery carriers; and facilitates support of daily service operations throughout the warehouse. 

Roles and Responsibilities:

• Ensure timely shipment of all outbound FRU shipments to meet contractual obligations and customer requirements
• Able to resolve receiving and shipping issues
• Able to process FRU orders for domestic (U.S.) and international customers
• Manage international shipping documentation requirements
• Able to train in use of business operations software to record and troubleshoot data transactions
• Conduct daily cycle count
• Maintain warehouse safety and housekeeping per 5S principles
• Maintain an excellent attendance record
• Follow all corporate regulatory safety policies and procedures
• Train and certify for use of material handling (forklift and pallet jack) equipment per policy and procedures; audit safety inspections of equipment
• Fulfill employee training record requirements/updates per supervisors direction
• Perform other projects or duties as assigned.
• Meet departmental goals/objectives
• Communicate and interact with various departments to troubleshoot issues 
• Process disposition and track related returns
  • Receive all field returns
  • Process specific returns requiring sterilization to ensure safe handling
  • Process all items returned from repair service providers into appropriate inventory locations
  • Receipt of repairable items to and from external service providers 
• Manage discrepant returns to enable RMA processing
  • Communicate with customer service regarding aging DRMAs
• Control of returns material storage within RMA Receiving area
  • Store and dispose of dispositioned instruments and accessories.
  • Arrange for pickup and dropoff from offsite storage location
  • Pull and log requested RMAs from stored inventory
• Dispose biohazardous material post sterilization as required and maintain the necessary documentation for disposal

Qualifications :

Skill/Job Requirements:

• Minimum Possess high school diploma AA degree preferred
• Prior warehouse (Minimum 12 years) or experience in all aspects of receiving shipping and manufacturing operations support
• Inventory management experience (cycle counts physical inventory)
• Process domestic and international shipments utilizing different software ie: FedEx Ship Manager UPS WorldShip etc
• Prior medical industry experience
• Prior experience and/or certification in operating material handling equipment
• Ability to lift 35 pounds frequently each day
• Extensive walking and repetitive physical motion (squatting bending lifting) is required (at least 70% of hours worked)
• Able to demonstrate accuracy and thoroughness in completing work assignments while complying with verbal and written instructions
• Prior computer experience (including MS Office products and ERP systems) preferably SAP and Agile.
• Knowledge of kanban systems and other lean material handling principles
• Excellent verbal and written communication skills
• Highly customer and service focused.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide marketcompetitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.

Remote Work :

No

Employment Type :

Fulltime