Salesforce Development Manager
Salesforce Development Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity improve public safety and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action follow us on social media @NYCOfficeofTech and visit oti.nyc.gov to learn more.
At OTI we offer great benefits and the chance to work on projects that have a meaningful impact on millions of people. Youll have the opportunity to work with cuttingedge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
We are looking for a passionate individual to oversee our Salesforce development initiatives focusing on leveraging Salesforce technology to address critical public safety needs and provide core services to NYCs residents and nonprofits. In this role you will manage and guide vendor teams working on key applications ensuring that deliverables align with our goals and meet high standards. You will also be instrumental in defining the Salesforce strategy architecture and longterm direction ensuring seamless integration and optimization of solutions that impact essential city services.
About our team: The DevOps Unit within OTIs Applications Division manages and supports 150 applications tools and services serving residents businesses and other governmental agencies within the City of New York. These are publicfacing and internal web applications that the City relies on to do its critical business and communicate important information to the public. Our team takes pride in utilizing modern technologies for most of our application portfolio including AWS Salesforce containerization and Azure DevOps. In addition we leverage other SaaS and PaaS products such as Microsoft Dynamics 365 and ServiceNow to build large systems expeditiously.
Join us to help move NYCs CRM capabilities forward and revolutionize how the City engages with constituents.
Responsibilities will include:
Oversee Salesforce implementations across several modernization initiatives and projects.
Work in a teamcentric atmosphere to help move the organization and the City into the future.
Build resilient scalable maintainable and flexible Salesforce cloudbased architectures.
Provide leadership and Salesforce expertise in the development of standards architectural governance design patterns and practices.
Work closely with other engineering teams to ensure applications are highly resilient.
Interface with technical and business teams from developers to senior executives.
Assist administrators with complex Salesforce workflow rules and approval processes.
Review and enhance current Salesforce monitoring solutions.
Handle special projects and initiatives as assigned.
HOURS/SHIFT
Day Due to the necessary technical support duties of this position in a 24/7 operation candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn NY
TO APPLY
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
Please go to and search for Job ID# 700643
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in EVerify
Qualifications :
1. A baccalaureate degree from an accredited college in computer science engineering human computer interaction interactive media digital and graphics design data visualization communication or a related field and four years of satisfactory fulltime experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
2. An associate degree from an accredited college in computer science engineering human computer interaction interactive media digital and graphics design data visualization communication or a related field and six years of satisfactory fulltime experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
3. A baccalaureate degree from an accredited college and eight years of satisfactory fulltime experience related to the area(s) required by the particular position and a specialization in a relevant technology process methodology and/or domain; or
4. Education and/or experience which is equivalent to 1 2 or 3 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
