Customer Success Manager Sales Engineer
Customer Success Manager Sales Engineer
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Job Description
Confidential Search: Customer Success Manager/Sales Engineer
Who Are We
We are a VCbacked fastgrowing tech company with a product that has been used by over 1.8 million engineers worldwide. Our platform has historically been profitable due to strong customer traction and we have recently raised our first round of venture funding to integrate AI and scale globally.
Whats in It for You
- Competitive salary $120000 $170000 annually
- Hybrid work model (3 days inoffice Silicon Valley)
- Highimpact role in a rapidly growing wellfunded startup
- Work directly with global electronic component suppliers to drive digital transformation
- Opportunity to shape the customer success function and contribute to company growth
- Comprehensive benefits including:
- 90% health coverage (50% dependents)
- 100% dental coverage
- Unlimited PTO policy
Why Us
Our culture is built on speed innovation and customer obsession. We are:
- Snappy Actionoriented responsive and fastmoving.
- Magic Focused on delivering a seamless engaging customer experience.
- Dive Deep Committed to scientific rigor and industry expertise.
- Adaptable Judgment Able to balance speed and precision knowing when to be spy and when to focus on details.
What Will You Do
As a Customer Success Manager you will play a key role in driving growth renewals and expansion within our global customer base of electronic component manufacturers. You will guide clients through digital transformation helping them establish a strong presence in the engineering community.
Key Responsibilities
- Onboarding & Adoption Lead new customers through a seamless onboarding process providing training and support to maximize platform adoption.
- Relationship Management Build and maintain strong longterm relationships with key stakeholders serving as a trusted advisor.
- Customer Advocacy Gather customer feedback and feature requests collaborating with product and development teams to drive improvements.
- Renewals & Expansion Identify opportunities for upselling and expansion ensuring high renewal rates by demonstrating ongoing value and ROI.
- Technical Support Act as a technical resource for customers troubleshooting issues and working with engineering teams to provide solutions.
What Will You Need
- 4 years of experience in a customerfacing role (customer success account management or technical support) ideally in a SaaS or technology company.
- Technical Aptitude Ability to quickly grasp and articulate complex technical concepts related to our platform. Experience in electrical engineering or related fields is a plus.
- Strong Communication Skills Ability to effectively explain technical concepts to both technical and nontechnical audiences.
- CustomerCentric Mindset A passion for delivering exceptional customer experiences and proactively identifying customer needs.
- Analytical Skills Comfortable analyzing data to track customer health identify trends and generate insights.
- Collaborative Spirit Ability to work crossfunctionally with sales product and engineering teams to achieve shared goals.
Work Environment
This is a hybrid role that requires inperson work three days a week in our Silicon Valley office plus travel every other month.
Employment Type
Full Time
