IT Desktop Support Engineer L1 PH
IT Desktop Support Engineer L1 PH
Posted on :
07-02-2025
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
20000 - 20000
Vacancy
1 Vacancy
Posted on :
07-02-2025
Job Description
Calling all tech enthusiasts! Are you passionate about solving technical puzzles and providing topnotch support Were looking for a skilled Desktop Support Engineer to join our innovative team. If youre ready to take your skills to the next level lets collaborate!
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports inventory management and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices(up to 150 miles)
Company Location: PARANAQUEEDISON ROAD BARRIO IBAYO KM 14 WEST SERVICE ROAD
Desired Skills & Experience
Responsibilities:
- Image and install software on Windows and Apple laptops/desktops including IMAC (installations moves additions and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows Macintosh and mobile devices
- Printer breakfix and installation
- Disposal redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Outofwarranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests as well as manage the classification assignment tracking and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset
management system - Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
Requirements
Requirements/Qualifications:
- Prefer 35 years IT experience including technical training
- Knowledge of Windows and Macintosh platforms (including portables) and Microsoft Office suite of applications
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g. TCP IP Windows Networking Ethernet)
- Networked printer experience (queue creation server maintenance etc.)
- Experience in using PCbased word processing presentation and email software preferred
- Experience with using PCbased spreadsheet software sufficient to develop formulas complete calculations across multiple worksheets and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment MCP and or A Certifications
- Aptitude for learning
- Excellent oral and written communication skills Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Car for Transportation (mileage will be reimbursed by policy)
- Valid driver s license
General Duties; Respond to and resolve technical issues in a timely manner as per SLA. Perform installations, moves, adds, changes, and decommissions (IMACD) of IT equipment. Maintain accurate and up-to-date documentation of all work performed. Confidence and presence to deal with Senior Exec/Management (VIP level support). Collaborate with remote IT teams to resolve complex issues. Adhere to safety protocols and security procedures as per SOP and guidelines. Comfortable working at heights and in confined spaces.
Employment Type
Full Time
Key Skills
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