IT Operations Engineer 1

IT OPERATIONS ENGINEER 1

Business Unit

PAYMENT SERVICES

Professional Family

OPERATIONS

Job

IT Operations

EMPLOYMENT MISSION

As part of the activities of Client's payment services he participates in the technical operation of RUN IT Electronic Payment resources the recommendation and implementation of methodological and technical solutions to optimize and guarantee the smooth running of RUN IT operations; and this while ensuring compliance with processes and regulations.

PURPOSES OF EMPLOYMENT

Participate in the definition of RUN IT procedures in order to ensure service performance

Participate in the study and analysis of needs in terms of electronic payment operating platform

Participate in the analysis of usability constraints

Participate in the industrialization of RUN IT production and the implementation of the business recovery plan (PRA)

Participate in the definition and implementation of RUN IT procedures

Participate in the writing of patch qualification and testing procedures

Participate in customer support in order to meet availability and reliability commitments

Participate in handling and processing of requests and incidents related to RUN IT

Participate in the definition of production prerequisites

Participate in the relationship management between customers and publishers/service providers

Participate in the production of activity reports

Participate in the development of maintenance action plans (eg PAM etc.)

Participate in the definition of servicing tasks: alarms scheduling backups and planning processings (Batch)

Participate in user support in order to guarantee the processing of reported anomalies

Participate in technical support for users (2nd and 3rd levels)

Participate in intervention under deadline constraints during operating incidents (eg analysis diagnosis and resolution)

Participate in anticipating user needs and system developments

Participate in technical documentation

Participate in monitoring operating incidents analyzing the causes and taking associated corrective measures

Ensure shift work or onwall duty

REQUIRED SKILLS

Explanation of skill levels: 1 Insider 2 Confirmed 3 Mastery 4 Referent

Knowledge & Knowledge
Electronic banking profession
Network Architectures
Networks & Security
Monitoring Platform
Data base
English language

Business skills
Unix server
Databases (eg. Oracle PostgreSQL…)
Batch Scripting
Shell Scripting
File sending station (CFT SFTP etc.)
International Network Platforms (eg. Edit Package Visa Master Com…)
Scheduling tools (eg. AUTOMIC $UNIVERS…)
Writing techniques
Cloud technology: AWS Azure..etc.
Middleware : Websphere JBOSS
Microservices : K8S Kafka SNSQS

Behavioral Skills

Interpersonal skills
Team spirit
Initiative
Flexibility
Ability to provide support and assistance
Participation in meetings
Meeting management

JOB HOLDER PROFILE

Level of education:Degree in Computer Science or any related fields
Experience: 0 to 3 years Or equivalent

PERFORMANCE INDICATORS

Availability of services
Compliance with contractual SLA's
Incident resolution times (Responsiveness)
Quality of deliverables