IT Operations Engineer

• Ensure the continuous availability of IT infrastructure including servers networks and storage systems.
• Perform regular maintenance activities such as updates patches and backups to maintain system health and security.
• Monitor IT systems to proactively identify and resolve issues minimizing downtime.
• Troubleshoot and resolve hardware software and network issues in a timely manner.

• Manage and maintain network devices such as routers switches and firewalls
• Monitor network performance and optimize for reliability and speed
• Implement network configurations to ensure secure and efficient data flow
• Collaborate with the Network Operations Center (NOC) and ISPs to address connectivity or performance issues both proactively and reactively

• Implement and maintain security measures to safeguard IT systems and data
• Configure firewalls intrusion detection/prevention systems and access control mechanisms
• Respond to and mitigate security incidents such as breaches or malware attacks.

• Making sure the data center s SLAs are followed
• Utilize monitoring tools (e.g. Nagios Zabbix PRTG) to oversee system and network health
• Analyze system logs and performance data to identify areas for improvement
• Recommend and implement strategies to optimize system and network efficiency

• Maintain comprehensive documentation of IT infrastructure configurations and processes
• Generate regular reports on system performance incidents and operational metrics.
• Develop and update IT policies and procedures as needed

• Work closely with crossfunctional teams including developers system administrators and business units to support IT needs
• Communicate effectively with technical and nontechnical stakeholders
• Provide technical support and training to end users as required

• Education: Bachelors or higher degree in Computer Science Information Technology or related fields
• Experience: 35 years of experience in IT infrastructure system administration or IT operations
• Technical Skills:
• Proficiency with operating systems (Linux/Unix) and associated technologies
• Handson experience with virtualization platforms and cloud computing
• Strong understanding of network protocols
• Familiarity with enterprise networking systems
• Familiarity with data center infrastructure and operations
• Knowledge of IT security practices and tools such as firewalls and antivirus solutions
• Tools and Certifications:
• Experience with IT monitoring and alerting tools
• Network security certifications are a plus.
• Soft Skills:
• Strong problemsolving and analytical abilities
• Excellent collaboration and communication skills
• Ability to thrive in a dynamic fastpaced environment
• Strong attention to detail and organizational skills
• High ethical standards and professionalism

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