IT Operations Support Engineer
IT Operations Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services taking responsibility for customerreport issues through troubleshooting to successful resolution tracking and communication maintaining a secure cloud environment ensuring appropriate availability of services and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities.
Essential Job Functions:
* Works with Tech Owner/Manager and leads to get appropriate approvals
* Evaluate existing processes identify opportunities and implement improvements to increase efficiency.
* Support QA and production releases.
* Document information in the form of knowledge based technical notes and articles including support documentation.
* Provide prompt and accurate feedback to developers and/or customers.
* Ensure proper recording and closure of all issues.
* Prepare accurate and timely reports as needed.
* Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams including Security.
* Stay current on technological landscape and emerging methodologies sharing best practices amongst teams.
* Complete the necessary security technical and process improvement training curriculum as assigned.
* Onboarding new partners for multiple projects.
* Ability to troubleshoot onboarding issues.
* Ability to configure monitoring and logs and run regression test scripts.
* Reports out the volume of success & issues on weekly level.
* Ability to pick up on new technology and best practices.
* Ability to prototype new concepts.
Minimum Qualifications and Job Requirements:
* Proven working experience in enterprise technical support
* Basic knowledge of systems utilities and scripting
* Team Player
* Strong problemsolving skills
* Excellent clientfacing skills
* Excellent written and verbal communication skills
* Working knowledge with Cloud environments such as Microsoft Azure Amazon Web Services and Google Cloud Platform including the use of Python.
* Experience with programming SQL
* Experience automating routine data tasks using various automation/scripting tools (e.g. Jenkins Nexus SonarQube Rundeck)
Other Responsibilities:
* Be part of a weekly oncall rotation schedule to monitor and troubleshoot system and infrastructure issues and handle escalations with hosting and cloud partners as assigned.
* Troubleshoot production issues as needed including offhours and oncall support.
* Attend daily standups.
Employment Type
Full Time
