Customer Service - French
Customer Service - French
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Job Description
Role: Customer Advisor
Location: Lisbon (Santos offices)
Starting date: Flexible
Languages Required: French C2 English B2
Schedule: Rotative shifts Monday to Saturday; 2 days off Sunday and one rotational
Additional Benefits:
Health and life insurance (family plan included)
Relocation support for candidates outside Lisbon (in Portugal 1000; outside Portugal 2500 and assistance with NIF/NISS and housing)
Job Responsibilities:
Live chat email (inbound calls might occur according to the project)
Identifying the clients problem; troubleshooting to find the solution
Documenting each action you take and categorizing cases and possible bugs
Understand and remain up to date with clients policies and guidelines including Policy Safety and Copyright management (e.g. understanding ads navigation policies and copyright guidelines)
Troubleshoot various issues (e.g. video playback problems uploading errors account & bugs issues membership issues)
Analyze data and trends to create meaningful insights for customers and report on key performance indicators
How to Apply:
If you meet the qualifications and are excited to join a dynamic and international team please send your CV to
We look forward to reviewing your application!
Employment Type
Full Time
