Onsite Team Leader - Customer Service Katowice Poland
Onsite Team Leader - Customer Service Katowice Poland
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Onsite Team Leader Customer Service (GermanSpeaking)
Location: Katowice Poland
Language Proficiency:
- German: Native/C2
- English: B2
Position Summary:
We are seeking an experienced and motivated individual to join our team as an Onsite Team Leader for Customer Service. In this leadership role you will oversee and support a team of customer service representatives ensuring the delivery of exceptional service to our Germanspeaking customers. You will guide the team in resolving inquiries troubleshooting issues and maintaining high customer satisfaction. Additionally youll be responsible for managing team performance and driving continuous improvements in service delivery.
This position is perfect for individuals fluent in German at a native/C2 level with strong leadership abilities communication skills and a passion for fostering a customercentric environment. Previous experience in a customer service leadership role is beneficial.
Main Responsibilities:
- Lead mentor and support a team of customer service representatives to provide outstanding customer care.
- Manage daytoday operations of the team ensuring efficiency and high service standards.
- Handle complex customer inquiries and escalations when needed.
- Assist team members with troubleshooting and resolving product or servicerelated issues.
- Monitor and evaluate team performance providing feedback and coaching to ensure continuous improvement.
- Maintain accurate records of team activities and customer interactions.
- Collaborate with other departments to improve service processes and enhance the customer experience.
- Adhere to company policies and procedures ensuring all interactions meet service quality standards.
Requirements:
- German: Native/C2
- English: B2
- Strong leadership and communication skills with a focus on customer satisfaction.
- Proven experience in customer service and team management.
- Ability to work effectively in a dynamic fastpaced environment.
- Flexibility to work within a rotative shift schedule: Monday to Sunday 5 days per week 8hour shifts per day up to 9/10 PM (maximum 40 hours per week).
What We Offer:
- Fulltime employment under a labour contract
- Career development opportunities
- Private healthcare coverage
- Group insurance benefits
- Access to sports and wellness programs including a Multisport Card
- Participation in company events and social activities
- MyBenefit program: Vouchers for shopping meals entertainment and more
Employment Type
Full Time
