Junior Field Service Engineer
Junior Field Service Engineer
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Job Description
We are looking for a dedicated Field Service Engineer (FSE) to join our dynamic team reporting to the General Manager and Service Manager India. In this role youll be at the forefront of ensuring our cuttingedge machines deliver exceptional performance for our customers. Youll be responsible for installation maintenance and optimisation ensuring every customer gets the most out of our solutions. As an FSE youll be proactive resourceful and customerfocusedrepresenting TOMRAs global brand of excellence wherever you go.
Key Responsibilities:
- Perform field service work (commissioning operation testing integration optimisation maintenance and repair) in India of new and existing equipment.
- Deliver exceptional technical and performance support including remote assistance to customers using our sorting machines.
- Gather and share customer feedback to help improve TOMRAs products and services.
- Provide onsite training for customer maintenance and service personnel as well as training sessions for fellow field service engineers to enhance technical capabilities.
- Ensure customer satisfaction by optimising the performance of TOMRA Food systems and managing field service operations efficiently in terms of cost and time.
- Collaborate closely with the local service team in India and international technical support teams particularly in the APAC region.
- Proactively plan and prepare for onsite visits ensuring all necessary logistics and parts are in place.
- Stay current with continuous training on TOMRA Food platforms and systems.
- Ensure timely reporting on service interventions activities and associated costs to support organisational efficiency.
- Work closely with Sales and Project Management teams to support customer needs.
- Occasionally provide support in other geographical regions and demonstrate a willingness to travel up to 180 days per calendar year.
Additional Details:
Customer Service:
- Promptly address or escalate customer complaints in a professional manner.
- Work proactively with customers and internal teams to complete projects like refurbishments upgrades and site testing.
- Provide regular reports on customer activity and offer feedback to improve TOMRA Food products and services.
- Deliver customer training sessions as required.
Safety Quality & Compliance:
- Promote a safetyfirst culture within TOMRA Food among customers and across the industry.
- Adhere to safety quality and compliance standards in all operations.
- Identify and implement process improvements to enhance team performance and customer experience.
Organisation:
- Accurately document work timekeeping and expense records.
- Comply with company policies quality management systems and the Code of Conduct.
- Foster effective communication provide constructive feedback and actively support the organisations vision and values.
Qualifications :
About You:
- Bachelors/Diploma in Instrumentation/Electronics Engineering preferred.
- Strong communication skills in English and Hindi.
- Exceptional troubleshooting problemsolving and technical analysis skills.
- Ability to connect with customers and address their concerns across diverse cultures.
- Passionate about engineering with excellent computer skills.
- Handson experience in maintenance service or support roles in industrial settings is advantageous.
- Knowledge of electrical systems and faultfinding techniques.
- Technician or engineeringlevel qualification required.
- Interest and knowledge in electromechanical equipment is a plus.
- Willingness to travel extensively (up to 180 days per year).
Physical Requirements:
- Ability to perform physical tasks such as bending kneeling and lifting (up to 25kg).
- Comfortable working in confined spaces and varied environments including food processing plants farms and cold storage facilities.
- Willingness to work overtime and travel as needed.
- No major food allergies affecting the ability to work near nuts fruits and vegetables.
Additional Information :
Why Join Us
- Work with a global leader in sensorbased sorting solutions.
- Gain handson experience with cuttingedge technology.
- Be part of a collaborative team that values innovation and excellence.
- Receive ongoing training and opportunities for career development.
How to Apply:
If this sounds like you we would love to hear from you! All applications will be managed in the strictest confidence.
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race colour religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
