SAP Service

Key Responsibilities:

• Manage and oversee the delivery of SAP services to clients in accordance with service contracts and SLAs.
  
• Develop and maintain strong relationships with clients ensuring their needs are met and expectations are exceeded.
  
• Act as the main point of contact between the client and the internal SAP service delivery team.
  
• Coordinate and manage the endtoend SAP service delivery process including incident management change management problem management and service requests.
  
• Monitor service performance metrics identify areas for improvement and drive corrective actions when necessary.
  
• Work closely with the project management team to ensure timely delivery of SAP projects ensuring they are on budget and within scope.
  
• Ensure the availability reliability and scalability of SAP systems in accordance with agreedupon performance standards.
  
• Manage resource allocation prioritization of tasks and scheduling of services for optimal efficiency and effectiveness.
  
• Lead regular client reviews reporting on performance incidents changes and overall service health.
  
• Ensure continuous improvement initiatives are implemented to enhance service quality customer satisfaction and operational efficiency.
  
• Oversee incident and problem management processes ensuring rapid resolution and minimizing business disruption.
  
• Collaborate with internal teams including technical and functional consultants to resolve complex issues and optimize SAP solutions.
  
• Ensure compliance with all relevant security privacy and regulatory requirements related to SAP services.
  
• Drive the development and implementation of SAP best practices and methodologies.
  
• Stay up to date with the latest SAP technologies trends and industry best practices.
  

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
  
• Minimum of 5 years of experience in SAP service delivery or SAP project management roles with at least 2 years in a leadership capacity.
  
• Strong experience in managing SAP support services including service management frameworks (e.g. ITIL).
  
• Solid understanding of SAP solutions (e.g. SAP S/4HANA SAP ECC SAP Fiori SAP Basis etc.).
  
• Proven ability to lead crossfunctional teams prioritize tasks and manage multiple stakeholders in a fastpaced environment.
  
• Strong clientfacing skills with the ability to build and maintain longterm client relationships.
  
• Excellent communication skills in English (both written and spoken). Proficiency in Dutch or French is a plus.
  
• Strong analytical and problemsolving skills with the ability to manage complex technical and business challenges.
  
• Experience in managing change management and incident management processes.
  
• Solid understanding of servicelevel agreements (SLAs) and key performance indicators (KPIs).
  
• Certification in ITIL or other relevant service management frameworks is a plus.
  

Personal Attributes:

• Strong leadership and decisionmaking capabilities.
  
• Customercentric approach with a focus on delivering highquality service.
  
• Strong communicator Fluent in English and Dutch and/or French
• Ability to work under pressure and meet deadlines.
  
• Proactive and selfmotivated with a strong sense of accountability.
  
• Teamoriented collaborative and able to work with diverse teams and stakeholders.
  

Why Join Us

• Competitive salary and benefits package.
  
• Opportunity to work with cuttingedge SAP technologies in a dynamic environment.
  
• Professional development opportunities and career growth.
  
• Hybrid work model with a flexible balance between remote and onsite work.
  
• A collaborative innovative and inclusive work culture.
  

If you are an experienced SAP Service Delivery Manager with a passion for delivering exceptional service and optimizing SAP solutions we encourage you to apply. Join us and be a part of an exciting journey to help clients achieve their business goals with worldclass SAP solutions.