Quality Assurance Officer
Quality Assurance Officer
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Job Description
The Quality Assurance Officer plays an important role in ensuring risks related to the provision of medical services in a virtual healthcare setting are being effectively managed. The Quality Assurance Officer will be responsible for performing regular reviews of business practices and data to check compliance measures and controls are operating effectively. This role is crucial in maintaining and enhancing the quality and safety of our clinics services.
Responsibilities:
- Analyse data to identify trends risks and areas for improvement.
- Review customer interactions and feedback to ensure adherence to standards.
- Provide realtime compliance performance insights to senior management.
- Maintain expertise in regulatory requirements and telehealth risks.
- Implement risk mitigation strategies in collaboration with the Quality Lead.
- Assist with legal matters and thirdparty information requests.
- Conduct regular audits and provide recommendations.
- Track and report on key compliance and risk metrics.
- Support senior management with compliance reporting and insights.
- Deliver on individual and departmental OKRs & KPIs.
- Drive continuous improvement in compliance and quality standards.
Qualifications :
- 3 years experience in compliance and risk preferably in healthcare or clinical settings.
- Experience with quality assurance frameworks ideally in healthcare or telehealth.
- Strong analytical problemsolving and decisionmaking skills.
- Excellent communication skills and relationshipbuilding abilities.
- Ability to work independently and manage daily tasks effectively.
- Proactive strategic thinker in risk management.
- Strong teamwork and ability to collaborate in multidisciplinary settings.
- Skilled in prioritising tasks and meeting deadlines.
- Experience with investigations and corrective actions.
- Project management and coordination expertise.
- Qualifications in health health sciences or related field highly regarded.
Additional Information :
Youll be joining a highly motivated agile team where your ideas and work will directly influence the direction and progress of an expanding global company in a hypergrowth phase. We pride ourselves on our collaborative and driven culture and offer opportunities for advancement to high achievers.Other benefits include:
- Gaining access to SAGED courses and more through the Greenhouse learning platform fostering continuous growth and development.
- Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
- The freedom of a fulltime workfromhome role.
- Access to coworking spaces in Sydney Melbourne Brisbane and select regional cities.
- Mental health support through our wellbeing platform Unmind.
- A private health insurance discount through Medibank.
- Up to 8 weeks of paid parental leave.
- Swag kits to celebrate key milestones in your journey with us.
- Enhance your home office with our work from home equipment reimbursement benefit.
- Being part of one of the fastestgrowing industries in Australia improving the lives of hundreds of thousands of patients.
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We are committed to facilitating a barrierfree recruitment process and work environment. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
