Location: ACT QLD VIC WA
Security Clearance: Australian Citizen with NV1 Clearance
Job Duties and Responsibilities may include:
- Design build integrate deliver and document software capability that meets business requirements.
- Escalate issues and seek advice from team leader or project manager in a timely manner.
- Document technical processes in accordance with organisational policies and procedures and promote bidirectional knowledge transfer within a team environment.
- Assist with automation capability for existing systems and integrate Commercial OffTheShelf and Government OffTheShelf software.
- Monitor systems and infrastructure; provide assistance with support requests to fix and troubleshoot issues.
- Implement and maintain automated testing. Provide feedback on implementation and design aspects as required from other areas.
- Assist in the continuous improvement process by developing and enhancing procedures and produce documentation including detailed design documentation in accordance with ASD policies and procedures.
Experience in development languages/frameworks such as Python Java Java Messaging Service Javascript/ Typescript J2EE RESTful web services Django and Ruby Kubernetes OpenShift. Experience in or knowledge of Puppet Ansible and Docker automation tools.
Requirements
Essential criteria
1. PROF 3 Portfolio programme and project support: Level 3 (SFIA) Provides foundational support for projects programmes or portfolios. Assists with planning scheduling tracking and reporting using established tools and processes. Follows recommended solutions to ensure accurate documentation and communication of project progress. Collaborates closely with project teams and stakeholders gathering updates and information to maintain project records and ensure alignment with project objectives. Participates in project boards assurance teams and quality review meetings when necessary.
2. BUDF 2 Assists in gathering financial data and preparing basic budget templates under supervision. Supports the budgeting and forecasting process by completing assigned tasks.
3. CSMG 3 Customer service support: Level 3 (SFIA) Acts as a routine contact point for customers handling a wide range of inquiries and service requests. Performs initial investigation and diagnosis of customer issues resolving them where possible or escalating as needed. Contributes to the development of service standards and procedures. Assists in analysing service performance data and identifying areas for improvement.
Essential criteria 1. PROF 3 - Portfolio, programme and project support: Level 3 (SFIA) Provides foundational support for projects, programmes, or portfolios. Assists with planning, scheduling, tracking and reporting using established tools and processes. Follows recommended solutions to ensure accurate documentation and communication of project progress. Collaborates closely with project teams and stakeholders, gathering updates and information to maintain project records and ensure alignment with project objectives. Participates in project boards, assurance teams and quality review meetings when necessary. 2. BUDF 2 - Assists in gathering financial data and preparing basic budget templates under supervision. Supports the budgeting and forecasting process by completing assigned tasks. 3. CSMG 3 - Customer service support: Level 3 (SFIA) Acts as a routine contact point for customers, handling a wide range of inquiries and service requests. Performs initial investigation and diagnosis of customer issues, resolving them where possible or escalating as needed. Contributes to the development of service standards and procedures. Assists in analysing service performance data and identifying areas for improvement.
Education
Minimum of 3 years experience in a PSO or similar role. Knowledge of project management methodologies, e.g. PRINCE2 Experience working with Microsoft 365 and other software applications.