Role Overview:
The General Manager will oversee all aspects of our hotels operations ensuring the highest standards of service profitability and team performance. This leadership role demands a strategic thinker with a passion for hospitality and a proven track record in hotel management.
Key Responsibilities:
- Operational Leadership: Oversee daily hotel operations ensuring seamless coordination across all departments including front office housekeeping food and beverage and maintenance.
- Financial Management: Develop and manage budgets monitor financial performance and implement strategies to achieve revenue and profitability targets.
- Guest Experience: Ensure exceptional guest satisfaction by maintaining high service standards and promptly addressing feedback and concerns.
- Team Development: Recruit train and mentor staff fostering a positive work environment and promoting professional growth.
- Sales and Marketing: Collaborate with the sales and marketing teams to develop initiatives that drive occupancy and enhance the hotels market presence.
- Compliance and Safety: Ensure all operations comply with local regulations and industry standards maintaining a safe environment for guests and staff.
Qualifications:
- Bachelors degree in Hospitality Management Business Administration or a related field; a Masters degree is preferred.
- Minimum of 10 years of progressive experience in hotel management with at least 5 years in a general manager role.
- Strong financial acumen and experience with budgeting forecasting and financial analysis.
- Excellent leadership communication and interpersonal skills.
- Proficiency in hotel management software and systems.
- Indepth knowledge of industry trends and best practices.