Hotel Operations System Support

Join Minor Hotels in this exciting national role based in Maroochydore where youll provide exceptional operational support to 65 properties across ANZ. Perfect for someone in a hotel customerfacing role ready to step into a dynamic corporate environment youll be the expert and guardian of our Property Management Systems CMS Hospitality and Opera. These critical systems power guest communication checkins trust accounting and more. Through our helpdesk youll deliver training resolve queries and troubleshoot issues showcasing your topnotch time management and communication skills.

With support from two senior team members youll handle afterhours support on a twoweek rotational basis (5:00 PM to 7:30 AM) earning an additional allowance. A strong understanding of hotel operations and trust accounting is key as youll assist with endofmonth processes and work on the 1st of each month to support the team earning timeinlieu if it falls on a weekend or public holiday. This is your chance to step into a rewarding corporate role with real impact!

Key Responsibilities Include:

• Deliver exceptional customer service by offering comprehensive support tailored training and effective troubleshooting to assist properties and other departments with their operational needs.
• Establish and nurture strong collaborative relationships with hotel teams fostering trust and ensuring seamless communication to support their success.
• Maintain and regularly update the Property Management System (PMS) to ensure it operates efficiently and continues to meet the evolving needs of the business.
• Provide critical CMS support during endofmonth processes particularly on the 1st of each month to facilitate smooth and accurate operational reporting.
• Participate in a rotational schedule to deliver reliable and professional afterhours support ensuring properties have access to assistance whenever needed.

Qualifications :

To be successful you will need:

• A minimum of 12 months experience in a hotel front office position is required.
• Previous experience using Property Management Systems (PMS) particularly CMS Hospitality and Opera is highly regarded.
• A solid understanding of trust accounting strata title and serviced apartments management is essential to excel in this role.
• A positive attitude and proactive approach to problemsolving fostering a collaborative and supportive work environment.
• Exceptional written and verbal communication skills with the ability to build and maintain professional relationships with stakeholders at all levels.
• Flexibility to provide oncall support outside of business hours on a rotational basis (two weeks on two weeks off) is required.
• Availability to work on the 1st of each month including weekends and public holidays (with time off in lieu provided for these days) is necessary to support endofmonth operational requirements.

Additional Information :

Join our positive and vibrant team and be rewarded with these team benefits:  

• Competitive starting salary of $65000 $70000 super
• Maroochydore office location with free onsite parking 
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• Access to Minor Hotels ANZ paid parental leave benefits
• 20% team members friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the companys business requirements.  
• NIB Insurance discounts  
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands Experience oz Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation all F&B all Wellness Activities Spa Treatments (depends on length of program to how many) and Wellness one on one consults

Our people drive the success of our business so we will invest in your skills to allow you to grow and progress through your career. Youll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.

Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.

Remote Work :

No

Employment Type :

Fulltime