Manager Renewal Management - EMEA 12 month FTC

CyberArk is looking for a Manager to lead our growing EMEA Renewals team as a member of the broader Customer Success organisation. This is a 12 month FTC maternity leave cover. The role is based in London and will report directly to the VP Global Renewal Management.

You and your team will be critical in building efficiency scalability and predictability into our customer lifecycle without compromising on customer experience. In partnership with Sales Account Executives and Customer Success Managers your team is responsible for securing upforrenewal dollars and identifying possible expansion opportunities. As the leader of this team you will support them in this mission and drive excellence efficiencies and growth within the team. The ideal candidate is a motivated strategic and processoriented individual who has a knack for efficiency and development.  

Responsibilities: 

• Lead renewal processes in the EMEA region and develop alongside the Global Renewals VP a prioritization/automation process aimed at securing renewal revenue in the most efficient manner possible in line with a seamless customer experience 

• Partner with direct team Account Executives and Customer Success on highly impactful renewals with an advanced proficiency to think bigger picture and not only close negotiations but also expand account opportunities via cross selling and up selling 

• Pivotal in management of EMEA Renewals teams pipeline forecasting exercises and metrics 

• Drive the team process and operational rigor to support the growing Saas/Subscription renewal organization and transformation 

• Identify and implement process improvements to drive efficiency and productivity 

• Develop a strong relationship with the Channel to support renewal and growth opportunities through these critical partnerships 

• Undertake personal and professional development opportunities that include developing and maintaining outstanding product knowledge building deep expertise in cyber security trends and continuing to enhance skills and abilities such as communication presentation negotiations and teamwork 

• Experienced at leveraging customer data/contracts and behavior to assess the health of each renewal 
• Develop a playbook for renewal engagement maximizing revenue retention and minimizing friction/risk within customer journey 

 #LIFH1

Qualifications :

• Experience in growing and managing a renewals team 

• Renewals and customer success management experience in a security or enterprise solution environment SaaS experience preferred 

• Experience owning pipeline forecasting in Renewals or Customer Success or Sales grasp of the complexity of forecasting in a renewals/retention recurring revenue business 

• Comfortability contributing to strategic initiatives like automating scalable Renewals approaches 

• Datadriven mindset with a commitment to process improvement 

• Advanced proficiency in closing upselling and crossselling with a highly strategic and collaborative approach  

• Strong communication negotiation and influencing skills 

• Customer First mentality Smart bold but humble attitude and Continuous Improvement approach to align with CyberArks values 

• Proficiency in SFDC CPQ Clari Microsoft Office Suite a plus  

Additional Information :

We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability.      

CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.

Remote Work :

No

Employment Type :

Fulltime