IT Operations Manager
IT Operations Manager
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Job Description
IT Manager
Location
Permanent/Contract
About Us
SysGroup is an awardwinning technology solutions provider that creates value through technology transformation The Group s offices are based in Manchester London Newport and Edinburgh.
SysGroups strategy is to expand its position as a trusted provider of Managed IT Services to clients in the UK. The sales approach is consultative to guide customers through the complexities and developments in the market and we aim to develop strong client relationships to become an extension of their existing IT department.
At SysGroup our people are passionate about what they do committed to their team their colleagues and the success of our business. As a business we pride ourselves on our friendly and collaborative teams.
About the role
We are seeking an experienced IT Manager with a background in an MSP environment to lead our internal operations. The ideal candidate will possess a deep understanding of MSP workflows service delivery and client management to ensure the seamless functioning of our internal IT systems and infrastructure.
Responsibilities
Internal IT Operations: Oversee and manage the internal IT infrastructure systems and applications ensuring high availability security and efficiency.
Team Leadership: Lead and mentor a team of IT technicians responsible for internal IT support ensuring their growth performance and adherence to best practices in service delivery.
IT Security and Compliance: Implement and enforce robust security measures policies and procedures to protect internal systems and ensure compliance with relevant standards and regulations.
IT Strategy and Planning: Collaborate with senior management to develop and implement IT initiatives aligned with business objectives contributing to the company s growth and success.
Technology Evaluation and Implementation: Assess new technologies tools and solutions recommending and overseeing their implementation to improve internal IT operations.
Continuous Improvement: Identify opportunities for process enhancements implement best practices and drive innovation in internal IT service delivery.
Requirements
Candidate Requirements:
Proven experience (5 years) in an IT managerial role within an MSP environment demonstrating expertise in service delivery client management and internal IT operations.
Strong understanding of MSP workflows tools and processes with a focus on delivering exceptional service internally.
Proficiency in managing IT infrastructure security networking and cloud technologies relevant to MSP operations.
Excellent leadership communication and interpersonal skills to effectively manage teams and collaborate with stakeholders.
Benefits
Benefits:
Hybrid working
25 days annual leave (plus bank holidays)
Pension scheme
Cash plan medical care
Private medical insurance
Life insurance
Candidate Requirements: Bachelor s degree in Information Technology, Computer Science, or related field. Relevant certifications (ITIL, CompTIA, etc.) are advantageous. Proven experience (5+ years) in an IT managerial role within an MSP environment, demonstrating expertise in service delivery, client management, and internal IT operations. Strong understanding of MSP workflows, tools, and processes, with a focus on delivering exceptional service internally. Proficiency in managing IT infrastructure, security, networking, and cloud technologies relevant to MSP operations. Excellent leadership, communication, and interpersonal skills to effectively manage teams and collaborate with stakeholders.
Employment Type
Full Time
