Business Analyst
Business Analyst
Posted on :
23-01-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Business Analyst
Primary Reporting: Business Analyst Team Lead
Secondary Reporting: Corporate Support Manager
Department: Consumer Customer Experience
Leadership Level: Individual Contributor
Job summary/ Job purpose/ Role Intent:
To extract data from call center systems analyse it and generate meaningful business information and reports that allow the business to identify business needs and business solutions that are consistent with the Customer Experience goals and targets
Organization Structure (must include who this position reports to)
Key Responsibilities
1. Identify the data that is required to deliver business information requirements in respect to customer experience.
2. Gather and analyse data compiling analysis reports to support management decision making
3. Use data modelling practices to analyse business data macro data industry trends and general macroeconomic data
4. Assess impact of macroeconomic trends in the telecommunication industry and on our client and prepare informative reports for management consumption
5. Analyse ongoing operations and identify key areas where operational improvements can drive the financial performance of the business
6. Communicate and present results in formats that accurately reflect data
7. Investigate results achieved to ensure accuracy of data
Principal Outputs for this role
Accurate and informative daily weekly and monthly operational reports that help management to increase efficacy in handling customer transactions.
Accurate reports using reliable data and data sources
Timely delivery of dashboards to stakeholders (consistency) that highlight areas warranting action
Reliability of dashboards
Requirements
Qualifications Academic and Professional
Bachelor s Degree in Business or related field
Experience
At least 2 years relevant experience in similar position
Competencies
Strong communication skills
Analytical thinking
Attention to detail
Knowledge of business analysis techniques
Knowledge of business analysis IT applications. i.e. MS Excel MS Access Google Analytics SQL
Employment Type
Full Time
Key Skills
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