Customer Care Administrator

IScale Solutions

Posted on : 23-01-2025

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1 Vacancy

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Job Location

Makati - Philippines

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 23-01-2025

Job Description

Summary:

He/She is the intermediary actor between the client and MSH. He will be under the supervision of the Operation Director. He will support the timely investigation and resolution of complaints & and queries and will support the smooth coordination between MSH and DFA members.

Tasks:

Provide guidance accordingly to the members and healthcare providers

Handle queries & and complaints related to policy benefits claim status direct billing letter of guarantee online service enrollment

Work closely with other teams from MSH (adjudicators Customer Care Coordinators managers Network team account management implementation sales ) to propose a recommended resolution to each complaint or query

Enlist the assistance of local MSH experts and managers

Followup on pending requests

Must comply with the TAT of the unit and ensure it is followed throughout the operations

Compile weekly statistics classifying complaints received and identifying disputes resolved and outstanding.

Requirements

Experience:

Required Experience: Minimum 1 year experience

Optional experience:

Previous Customer Service experience

Previous experience in the insurance industry

Experience of expatriation and or of the international environment

Experience: Required Experience: Minimum 1 year experience Optional experience: Previous Customer Service experience Previous experience in the insurance industry Experience of expatriation and or of the international environment

Employment Type

Full Time

Company Industry

Key Skills

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About Company

IScale Solutions

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Customer Care Administrator

IScale Solutions

Job Description

Requirements

Employment Type

Company Industry

Key Skills

About Company

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