Business Manager - Diagnostic Services

Job Purpose

The Business Manager will be responsible for providing comprehensive administrative and operational support to the Cardiovascular/Theatre directorate. This role involves a wide range of duties including financial management human resources supply chain management and general administrative tasks. The ideal candidate will possess strong organizational analytical and communication skills as well as a solid understanding of healthcare operations.

Core Responsibilities

Operational Management

• Manage and oversee the daily operations of the theatre ensuring that procedures run smoothly and effectively.
• Coordinate the scheduling of surgeries ensuring the theatre is adequately staffed and all required equipment is available and ready for use.
• Manages tracking of inventory levels supplies and effective stock rotation to minimize waste and ensure constant availability.
• Act as a point of contact for administrative issues and inquiries within the directorate liasing between clinical teams AMCE leadership and external stakeholders.
• Develop and implement new systems and procedures to optimize workflows.

Financial Management and Budgeting

• Monitor and control costs related to surgical supplies equipment maintenance staffing ensuring financial efficiency without compromising patient care.
• Develop and manage the directorates budget ensuring resources are allocated and utilized appropriately.
• Monitor and analyze financial performance identifying areas for cost reduction and revenue enhancement.
• Work closely with the finance department to resolve billing and payment issues.

Process Improvement

• Implements quality processes and initiatives to enhance the efficiency and quality of surgical services.
• Devise strategic ways to help shape the growth and development of the theatre and ensure alignment with AMCEs overall goals and objectives.
• Handle patient inquiries and complaints resolving issues promptly and professionally.
• Implement quality improvement initiatives to enhance patient satisfaction and outcomes.

Compliance and Regulatory Management

• Assist in preparing for and supporting accreditation processes from regulatory bodies.
• Stay updated on relevant healthcare regulations and ensure compliance with all applicable standards.
• Prepare and maintain documentation for audits inspections and quality assessments ensuring that the Cardiovascular/Theatre division meets all regulatory requirements.

Staff Coordination and Stakeholder Management

• Assist in recruitment onboarding and training of administrative and clinical staff within the directorate.
• Ensure all staff are adequately trained on relevant systems processes and compliance requirements.
• Provide ongoing support and professional development opportunities to staff members improving team performance and operational efficiency.
• Communicate with external stakeholders such as insurance providers vendors and regulatory bodies to resolve issues and ensure smooth operations.

Qualifications :

Educational Requirements:

• Bachelors degree in business administration Healthcare Administration or a related field is preferred.

Professional Requirements:

• Certification in Management is an added advantage.

Experience Requirements:

• 5 years of experience in an administrative or customer service role preferably in a healthcare setting.

Knowledge Requirements:

• Basic understanding of medical terminology.
• Knowledge of healthcare regulations and best practices.
• Familiarity with medical office procedures and protocols.
• Knowledge of customer service principles and techniques.
• Basic understanding of office equipment and software.

Skill Requirements:

• Excellent written and verbal communication skills. Strong interpersonal and customer service skills.
• Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint) and other relevant software applications.
• Accuracy and speed in data entry and data management.
• Excellent customer service orientation with the ability to handle patient inquiries and concerns professionally and empathetically.

Personal Abilities:

• Ability to empathize with patients and their families.
• Shares the AMCEs vision.
• Meticulous attention to detail in all aspects of patient care.
• Ability to manage stress and work under pressure.
• Ability to adapt to changing circumstances and unexpected challenges.
• Commitment to continuous learning and professional development.
• Proactive and resultsoriented approach to work.
• Strong teamwork and collaboration skills.
• Ability to maintain confidentiality of patient information.

Additional Information :

African Medical Centre of Excellence Abuja (AMCE Abuja) aims to be an Employer of Choice providing equal opportunity for everyone regardless of their background gender race and other protected characteristics.

Remote Work :

No

Employment Type :

Fulltime