Portuguese Customer Care Specialist
Portuguese Customer Care Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Come to Greece and work remotely from any Greek city!
Location: Greece Athens
Working model: remotely within Greece
Role Overview: We are seeking a dedicated Customer Support Specialist fluent in Portuguese and English to join our dynamic team at Japan Tobacco International in Athens. As a Customer Support Specialist you will be the first point of contact for our Polishspeaking customers providing exceptional service and resolving inquiries via phone email and chat.
Key Responsibilities:
- Handle inbound customer inquiries and issues in a professional and timely manner.
- Ensure customer satisfaction through effective communication and problemsolving skills.
- Document all interactions accurately in the CRM system.
- Collaborate with other departments to escalate and resolve complex issues.
- Meet individual and team performance targets.
Schedule: Monday to Sunday 09:0023:00 (Shift rotation applies)
Compensation:
- Monthly gross salary: 1100 EUR
- Monthly Performance Bonus: 110 EUR
Benefits:
- Health care benefits and various discounts
- Comprehensive training by certified instructors
- Opportunities for professional growth and development
- Participation in special events and community initiatives
- Free online Greek language courses
- Stateoftheart working environment with relaxing break areas
- Employment at a Great Place to WorkCertified Company that values diversity
Requirements:
- Native proficiency in Portuguese and fluent in English (C1 level or higher)
- EU citizenship Fullpurpose or Specificpurpose work permit card or Certificate of Protection (refugees)
Hiring Process:
- Initial review of applications
- Language proficiency online tests
- Clients interview
Start date: 27.01.2025
Relocation Package:
- 2 Weeks hotel accommodation
- Flight ticket (inside the EU)
- Airport Pickup
- Real Estate Agency fee
Employment Type
Full Time
