French customer service
French customer service
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Job Description
Job Description: Customer Service (French) Lisbon
Position: Customer Service Representative (French Market)
Location: Lisbon Portugal
Contract Type: FixedTerm Contract (CDD) 6 months
Start Date: 20th March 2025
Salary: 900 per 14 months (with additional benefits)
Additional Benefits:
- Bonus: 100 per 12 months
- Working Hours: Monday to Saturday 07:00 19:00 (Rotational Shifts)
- Days Off: Sunday and one additional rotational day off
- OnSite Position
Job Overview: We are looking for a highly motivated and customerfocused individual to join our dynamic team in Lisbon. As a Customer Service Representative for the French market you will be responsible for providing exceptional support to Frenchspeaking customers ensuring high levels of satisfaction and resolving queries efficiently.
Key Responsibilities:
- Handle customer inquiries complaints and issues via phone email or chat in French.
- Provide accurate information and resolve customer problems in a timely and professional manner.
- Ensure customer satisfaction by addressing needs effectively and offering tailored solutions.
- Maintain uptodate knowledge of products services and company policies.
- Collaborate with other team members to improve service and streamline processes.
Requirements:
- Fluent in French (both written and spoken).
- Excellent communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred.
- Ability to work in rotational shifts including weekends.
- Proactive and able to work in a fastpaced environment.
Employment Type
Full Time
