Customer Service Specialist
Customer Service Specialist
Posted on :
17-01-2025
Employer Active
1 Vacancy
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Job Description
Work Schedule:
- Monday to Sunday: 08:00 AM 08:00 PM (rotational shifts)
- 8hour shifts with 2 rotational days off per week
Compensation:
- Competitive salary package (details available during the recruitment process)
- Additional performance and attendance bonuses available
Key Responsibilities:
- Provide exceptional customer support via phone email and chat in Portuguese and English.
- Address customer inquiries complaints and issues with professionalism and efficiency.
- Ensure accurate and timely resolutions to customer problems.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain uptodate knowledge of products services and company policies.
- Document all customer interactions and feedback accurately.
Qualifications:
- Language Skills:
- Nativelevel proficiency in European Portuguese.
- B2 level proficiency in English.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Ability to adapt to a fastpaced and dynamic work environment.
- Previous experience in customer service or related roles is a plus.
Benefits:
- Comprehensive training to ensure success in the role.
- Opportunities for professional growth within a supportive and multicultural environment.
- Health insurance and other benefits as per company policy.
Employment Type
Full Time
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