Delivery Manager
Delivery Manager
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Job Description
As a Delivery Manager you will be the senior point of contact for clients responsible for overseeing project delivery and growing accounts organically. You will lead crossfunctional teams to deliver innovative solutions while ensuring alignment with client expectations financial goals and delivery excellence.
This role requires a strong blend of leadership stakeholder management and delivery capabilities to maintain client satisfaction and foster longterm partnerships. The Delivery Manager is accountable for endtoend delivery and the overall success profitability and health of the account.
Responsibilities
Leadership and Team Management
- Provide strategic oversight and guidance to project managers and crossfunctional teams.
- Champion team wellbeing motivation and professional development.
- Foster collaboration and resolve conflicts to ensure cohesive teamwork and high performance.
- Create a culture of accountability encouraging teams to consistently meet delivery standards.
Stakeholder and Client Management
- Act as the senior point of contact for clients building and maintaining strong relationships with senior stakeholders.
- Align client expectations with project priorities providing regular updates on progress risks and financial performance.
- Partner with clients to identify growth opportunities and drive account expansion.
Delivery Oversight and Project Success
- Ensure all projects within the account are delivered on time within budget and aligned with client requirements.
- Monitor and track the performance of multiple projects ensuring alignment with strategic goals.
- Implement and promote industry best practices and continuous improvement across delivery teams.
Project Planning and Risk Management
- Oversee the development of project goals timelines deliverables and milestones.
- Review and approve detailed project plans ensuring efficient resource allocation.
- Identify analyse and mitigate risks to prevent delays or disruptions.
- Escalate and resolve critical issues to maintain project momentum.
Financial and Account Management
- Manage project budgets and ensure profitability across the account.
- Monitor expenses and financial performance providing transparent updates to internal leadership and clients.
- Drive organic account growth by identifying and pursuing new opportunities with existing clients.
Agile and Process Optimization
- Ensure adherence to Agile methodologies facilitating ceremonies and promoting Agile principles.
- Encourage innovative approaches to optimise delivery processes and enhance team performance.
Performance Tracking and Reporting
- Track key performance indicators (KPIs) to measure project and account success.
- Provide detailed insights and reports to both internal and client leadership.
Qualifications :
- Experience: 8 years in project delivery account management or program management roles preferably in IT Finance or Telecommunications.
- Leadership: Proven ability to lead crossfunctional teams and manage senior client relationships.
- Program/Project Management: Expertise in project planning scheduling and managing projects and programs
- Stakeholder Management: Exceptional communication and negotiation skills.
- Financial Acumen: Strong budget management and commercial awareness.
- Agile: Proficient in Agile methodologies including facilitating ceremonies and coaching teams.
Soft Skills
- Strong decisionmaking and problemsolving abilities.
- Composure under pressure with the ability to navigate highpressure situations.
- Collaborative mindset and a focus on achieving shared goals.
Additional Information :
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan company performance bonuses valuebased recognition awards referral bonus;
- Career Development: Career coaching global career opportunities nonlinear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions passiton sessions workshops conferences;
- WorkLife Balance: Hybrid work and flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
Our diversity makes us stronger it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us regardless of background identity or personal characteristics feels valued respected and free from discrimination. As an equal opportunity employer we welcome applications from all individuals and base hiring decisions on merit skills qualifications and potential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
