Lead - Solution Engineering
Lead - Solution Engineering
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Job Description
We are looking for a Lead Solutions Engineer to support the continued growth of our UKI business. You will play a critical role by being the technical expert that helps our UKI team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.
As a Lead Solution Engineer you will utilize your strong technical business and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. Lead Solutions Engineers are responsible for articulating our value proposition technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with midmarket software presales experience in a SaaS or technology product organization and experience with customer engagement/support ITSM/ITIL and cloud based infrastructure. You have a passion for growing customer partnerships presenting value based demos to prospects great discovery skills and the ability to act as a trusted advisor through all stages of the sales cycle to midmarket and enterprise customers.
Role Profile
Engage with various midmarket and enterprise customer at all levels
Foster key relationships with sales Account executives and prospects and drive presales engagements
Mentor junior solution engineers with technical strategies and approaches to solving customer problems
Drive high levels of customer satisfaction
Ability to work as part of a team and work closely with your extended teams
Keep informed and deliver new product updates with internal and external stakeholders.
Nurture longterm partnership value by becoming a trusted advisor to customers
Drive the technical win by evangelizing enabling and engaging with customers
Work alongside Account executives providing domain expertise to assist in closing business
Participate in presales efforts: technical sales presentations proofofconcept engagements RFP/RFI responses solution demonstrations and technical workshops
Scope and ensure the success of proofofconcepts (POCs)
Collaborate with partners to develop joint solutions
Qualifications :
Native level written and oral communication skills in English are required. Having any other European languages additionally would be an added advantage
Minimum 57 years of relevant experience in a similar technical presales or channel role preferably in SaaS or software product environments
Ability to explain complex technical concepts in a simple manner. (Tell me like I am five)
Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies and cloud based infrastructure
You possess excellent customer and partner facing and internal communication skills
Experience working on complex sales cycles in MidMarket and Enterprise business segments
Excellent communication and listening skills highlevel presentation and demonstration skills enthusiastic about helping and serving clients strongly customer and solution oriented personality
Highly driven individual with an execution focus and a strong sense of urgency
A colleague who enjoys working in a highenergy team environment
Additional Information :
- Companyfunded Accidental Death & LongTerm Disability (WGA/WIA) insurance
- Pension supplement of 4% of base salary
- Companyfunded onsite restaurant with a variety of lunch options provided daily
- Access to Collective Health Insurance
- Enhanced Maternity Leave
- 25 days annual PaidTimeOff (PTO)
- Company Funded Employee Assistance Program (EAP) for both you and your family
- Discounted Tax Support Services
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
