Engineer - Implementation
Engineer - Implementation
Posted on :
16-01-2025
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1 Vacancy
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Job Description
Job Description
Technical Support and Troubleshooting:
- Basic Technical Troubleshooting: Diagnose and resolve technical issues with Healthcare software and other Software configuration errors.
- Installation and Setup: Configuring installing and setting up ancillary products (e.g. software Platforms)
- Diagnostics and Troubleshooting: Ability to quickly identify issues with products and provide effective resolutions.
- Problem Escalation: Escalating issues to higher levels of technical support or to Product leaders while keeping the users informed.
- Collaboration and communication: Work with other IT teams developers and end users to gather requirements explain issues and provide resolutions.
Data Management and security:
- Data Security and Compliance: Knowledge of best practices for protecting patient data in compliance with HIPAA and other privacy regulations.
- Data Entry and Accuracy: Attention to details in managing patient data with healthcare systems.
Qualifications :
Application Skillset Required
- Software Systems for Healthcare: knowledge of software solutions that integrate with healthcare systems like EHR (Electronic Health Records) PM (Practice Management) HIE systems
- SQL querying: Good understanding of SQL queries including joins subqueries etc.
- Operating systems & Servers: Proficiency in common operating systems like windows services basic knowledge of Active Directory.
- Incident Management : Familiarity with ITIL processes for managing and resolving incidents including documenting issues and resolutions .
- Ticketing Systems : Knowledge and experience with ticketing software like ServiceNow or Jira to track and resolve Support requests.
- Basic security knowledge : Understanding of antivirus software firewalls and basic security protocols
- Communication: Excellent Communication Customer Service Orientation Problem solving and Attention to detail.
Eligibility:
- Must be a Graduate.
- Must have 35 years.
- Willing to work in Night Shift.
- US client interaction experience
Additional Information :
All your information will be kept confidential according to EEO guidelines.
US time zone. Night Shifts.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Key Skills
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