Customer Success Representative ESF1459
Customer Success Representative ESF1459
Posted on :
15-01-2025
Employer Active
1 Vacancy
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Yearly Salary
$ $ 40000 - 50000
Vacancy
1 Vacancy
Posted on :
15-01-2025
Job Description
- Competitive compensation and benefits package!
- Flexible work schedule!
- Collaborative team environment!
- Opportunity to work on advanced financial transactions with techsavvy clients such as those in cryptocurrency – no day is the same!
- A culture that emphasizes teamwork but rewards individual performance. We want to help you accomplish your personal goals!
What you will be doing:
- Answer inbound phone calls and assist customers with inquiries support requests and product information.
- Conduct lead intakes to gather essential information about prospective clients and their needs.
- Perform customer consultations to understand their requirements address concerns and provide tailored solutions.
- Utilize HubSpot to manage customer interactions track leads and maintain accurate records.
- Collaborate with departments to ensure seamless customer experiences and effective resolution of issues.
- Proactively identify opportunities to improve customer satisfaction and retention through feedback analysis and relationshipbuilding initiatives.
- Assist in the development and implementation of customer success strategies and processes.
- Provide regular reports and updates on customer interactions feedback and performance metrics to management.
Experience you will need:
- Bachelors degree preferred.
- Proven experience in a previous sales account management customer success or related role.
- Proficient in Google Suite.
- Strong organizational and timemanagement skills.
- Excellent communication and interpersonal abilities.
- Previous experience working in a SaaS or technologydriven company.
- Familiarity with sales processes and lead qualification techniques.
- HubSpot experience required.
- Crypto or legal knowledge preferred.
- A strong willingness to learn.
#INDEH123
Employment Type
Full Time
Key Skills
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