Customer Success Manager - Bilingual SpanishEnglish
Customer Success Manager - Bilingual SpanishEnglish
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1 Vacancy
Job Description
Lets build the future together!
Working at Teamtailor means working at a young international and fastpaced tech company that offers an ideal workplace for those who want to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun .
Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly part of its strength today! There are no typical profiles each and every team member shares our vision and wants to be part of its success.
Thats why were expanding our Customer Success department and looking for a Spanish/EnglishCustomer Success Manager. Our mission is to have the most satisfied customers and we are looking for a strong relationshipbuilder to join our team and take care of our Americanclients
Within the Customer Success department you find Customer Success Managers Product Specialists Promote Specialists and Onboarding Specialists who are located in Sweden Finland Colombia the US and New Zealand .
Your key responsibilities will be to:
- Implement and onboard new customers.
- Help our customers use Teamtailor at its full potential with everything from integrations in our marketplace and best practices to training opportunities.
- Work as a strategical advisor & goaloriented for our customers.
- Work proactively with renewals.
- Build strong relationships.
- Find new business opportunities with our existing portfolio customers in the form of expansion sales upselling/crossselling.
- Track customers accounts to identify churn risk and work actively to prevent that risk
- Collect and analyze customers feedback and present it internally
- Together develop and improve ways of working with customer satisfaction.
As a Customer Success Manager at Teamtailor you will be offered:
- Responsibility for your own customer base
- Incredible development opportunities
- The opportunity to work with the markets best product
- Fixed salary with commission benefits
- Be part of a great multicultural team.
Is this you
- Experience in SaaS
- Experience in HR or Recruiting
- Customer SuccessExperience
- Experience in project leading especially complex projects
- Communication listening collaboration adaptability empathy and negotiationskills
- Engaged creative and solutionoriented
- Have the mindset willing to learn and try new things
- Ability to adapt to a fastpaced environment and rapidly changing market
- Fluent in English and Spanish
- Extra plus forFrench language
- A ping pong professional ... were kidding! But we do like to play in our Stockholm Office.
We value your personality and we believe youre passionate about your work ambitious and work hard to reach your own goals!
This was our Company trip last 2022
Interested
Employment Type
Full Time
