DanishSpeaking Customer Service Representative (Remote) Location: Remote (Braga Portugalbased)
About Us: We are a leading international company seeking a Danishspeaking Customer Service Representative to join our growing team. This remote position offers an excellent opportunity to work with a global organization while enjoying the flexibility of working from home.
Position Overview:
- Contract Type: Permanent (3month trial period)
- Start Date: February 20 2025
- Work Schedule: 24/7 rotating shifts
- Days Off: 2 rotating days per week
- Location: Full remote position
Compensation Package:
- Base Salary: 1500 monthly (paid over 14 months)
- Annual Gross Salary: 21100
- Christmas Bonus: 100 annually
- Health Insurance
- Remote work setup allowance
- Professional development opportunities
Core Responsibilities:
- Handle customer inquiries via multiple channels (phone email chat)
- Provide firstline technical support and troubleshooting
- Process and document customer interactions
- Maintain high customer satisfaction levels
- Meet quality and performance metrics
- Participate in team meetings and training sessions
Required Qualifications:
- Native or nearnative Danish language skills
- Professional English proficiency (B2 minimum)
- Strong written and verbal communication skills
- Customeroriented mindset
- Problemsolving abilities
- Ability to work independently
- Comfortable with rotating shifts
- Basic technical aptitude
- Previous customer service experience (preferred)
Technical Requirements:
- Stable internet connection
- Quiet work environment
- Computer proficiency
- Familiarity with CRM systems
We Offer:
- Comprehensive paid training program
- Modern remote work tools and equipment
- Career advancement opportunities
- Virtual team environment
- Regular performance reviews
- Worklife balance
- International work experience
Training Program:
- 4week paid initial training
- Ongoing professional development
- Virtual mentoring program
- Regular coaching sessions
Application Process:
- Online application submission
- Initial screening
- Language assessment
- Technical interview
- Final interview
- Offer and contract signing
Required Documents:
- Updated CV in English
- Cover letter
- Language certificates (if available)
- Professional references
- Proof of eligibility to work in Portugal
Why Join Us:
- Competitive salary package
- Remote work flexibility
- International team environment
- Career growth opportunities
- Stable longterm position
- Professional development