drjobs Customer Service resresentative

Customer Service resresentative

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1 Vacancy
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Job Location drjobs

Braga - Portugal

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

DanishSpeaking Customer Service Representative (Remote) Location: Remote (Braga Portugalbased)

About Us: We are a leading international company seeking a Danishspeaking Customer Service Representative to join our growing team. This remote position offers an excellent opportunity to work with a global organization while enjoying the flexibility of working from home.

Position Overview:

  • Contract Type: Permanent (3month trial period)
  • Start Date: February 20 2025
  • Work Schedule: 24/7 rotating shifts
  • Days Off: 2 rotating days per week
  • Location: Full remote position

Compensation Package:

  • Base Salary: 1500 monthly (paid over 14 months)
  • Annual Gross Salary: 21100
  • Christmas Bonus: 100 annually
  • Health Insurance
  • Remote work setup allowance
  • Professional development opportunities

Core Responsibilities:

  • Handle customer inquiries via multiple channels (phone email chat)
  • Provide firstline technical support and troubleshooting
  • Process and document customer interactions
  • Maintain high customer satisfaction levels
  • Meet quality and performance metrics
  • Participate in team meetings and training sessions

Required Qualifications:

  • Native or nearnative Danish language skills
  • Professional English proficiency (B2 minimum)
  • Strong written and verbal communication skills
  • Customeroriented mindset
  • Problemsolving abilities
  • Ability to work independently
  • Comfortable with rotating shifts
  • Basic technical aptitude
  • Previous customer service experience (preferred)

Technical Requirements:

  • Stable internet connection
  • Quiet work environment
  • Computer proficiency
  • Familiarity with CRM systems

We Offer:

  • Comprehensive paid training program
  • Modern remote work tools and equipment
  • Career advancement opportunities
  • Virtual team environment
  • Regular performance reviews
  • Worklife balance
  • International work experience

Training Program:

  • 4week paid initial training
  • Ongoing professional development
  • Virtual mentoring program
  • Regular coaching sessions

Application Process:

  1. Online application submission
  2. Initial screening
  3. Language assessment
  4. Technical interview
  5. Final interview
  6. Offer and contract signing

Required Documents:

  • Updated CV in English
  • Cover letter
  • Language certificates (if available)
  • Professional references
  • Proof of eligibility to work in Portugal

Why Join Us:

  • Competitive salary package
  • Remote work flexibility
  • International team environment
  • Career growth opportunities
  • Stable longterm position
  • Professional development


Employment Type

Full Time

Company Industry

About Company

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