Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview:
This position is responsible for efficiently managing payment disputes and chargebacks through data entry research and preparation of defense documents. The role requires strong attention to detail the ability to analyze transaction data and excellent documentation skills to ensure accurate recordkeeping and effective chargeback responses.
Responsibilities:
Intake (Data Entry)
Use payment references to locate disputes in Adyen and retrieve relevant dispute information.
- Update the master spreadsheet with key details including:
Dispute Reference
Reason
Card Type
Reason Code
Dispute Date
Due Date (entered as two calendar days before the respond by date; if the due date falls on a weekend adjust it to the preceding Friday)
Seller
Order URL
- Use the customer email and gathered data to locate the order in Houston adding the order URL and Seller ID to the master spreadsheet.
Chargeback Response
Assess the validity of chargebacks by evaluating claims for potential fraud duplicates or preaccepted scenarios for specific sellers.
For invalid chargebacks craft a defense document that complies with Adyens documentation requirements.
- Conduct detailed transaction research using Adyen and CP tools to:
Verify purchase timelines and related events (e.g. receipt issuance customer checkins).
Collect evidence such as screenshots and additional transactional details.
Summarize findings in a clear organized defense document supported by proof of the transactions legitimacy.
Qualifications:
At least SHS Graduate (new curriculum) or HS Graduate (old curriculum)
At least 1 year of continuous customer service experience in a BPO company
Must have excellent command of the English language with neutral or American accent
Professional courteous and responsive customer service and phone skills
Experience in dispute resolution payment processing or related fields is preferred.
Proficiency in payment platforms such as Adyen and order management systems like Houston is a plus.
Excellent written communication and documentation abilities.
Attention to detail and accuracy in recordkeeping.
Strong data entry and analytical skills.
Willing to work onsite
Willing to work the night shift
This role requires the ability to work independently and meet deadlines in a fastpaced environment.
Select VoiceCom is an American and Australian owned company providing BPO services from its offices in Cebu IT Park and Felcris Centrale Mall Davao. We recently celebrated our 16th Anniversary. While our main goal is to provide first class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work!.
The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply with us today and join the growing SVC family. You wont regret it!
Enjoy the following benefits:
- Medical/Dental coverage (HMO) after 1 month* FREE HMO coverage for 1 dependent after 6 months
- Life insurance program
- Free weekly inhouse massage
- Cash incentives of (Php5000) for successfully referring your friends and relatives to join SVC
- Career development
- Service incentive leave program
- Annual salary increase based on performance
- Fun and familylike working environment
- Quarterly team outing
- Free flowing coffee and hot chocolate
- Cozy sleeping lounge and canteen plus entertainment area
- Excellent office location in Cebu IT Park
*Terms and conditions apply.
How to apply:
Interested candidates may visit our Recruitment Hub at G/F i1 Bldg. Cebu IT Park Apas Cebu City from Monday to Friday anytime between 9AM9PM.
What to prepare:
- Updated ecopy (not printed) of your resume (.doc .docx .pdf)
- Pen
- ID
or
Quick apply online! If shortlisted our recruitment team will reach out to you within 17 working days. Due to the volume of applications we receive every day only shortlisted candidates will receive a phone call for an interview anytime between 10AM7PM (MondayFriday).
Employment Type
Full Time
