Technical Support Tech I
Technical Support Tech I
Posted on :
14-01-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-01-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a company operating a marketplace for consumers sellers and content creators. It offers merchandise and content purchased for resale from vendors and those offered by third party sellers.
Job Title: Technical Support Tech I
Location: New Carlisle IN 46552
Duration: 3 Months
Job Type: Contract
Work Type: Onsite
Job Description:
Primary responsibilities include:
- Provides support to end users on a variety of issues.
- Identifies researches and resolves technical problems.
- Responds to telephone calls email and personnel requests for technical support.
- Documents tracks and monitors the problem to ensure a timely resolution.
Qualifications:
- May require an associates degree in a related area and 03 years of experience in the field or in a related area.
- Has knowledge of commonlyused concepts practices and procedures within a particular field.
- Relies on instructions and preestablished guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a supervisor or manager.
Story Behind the Need Business Group & Key Projects:
Surrounding Team and Key Projects:
- Supporting upcoming demand for team to meet required number of rack handoffs.
Typical Day in the Role:
Interaction with Team:
- Collaborative Primary job functions do not typically require exercising independent judgment.
- Works under immediate supervision.
- Relies on instructions and preestablished guidelines to perform the functions of the job.
Typical Task Breakdown:
- Provides support to end users on a variety of issues.
- Identifies researches and resolves technical problems.
- Responds to telephone calls email and personnel requests for technical support. Documents tracks and monitors the problem to ensure a timely resolution.
- Physical Position Will be on their feet moving items lifting up to 40 lbs and fixing issues as needed.
Daytoday activities include:
- Similar to a Data Center Role / Responsibilities
- Working in varying temperature areas (Hot & Cold Aisles)
Candidate Requirements:
Desired Leadership Principles:
- Learn and Be Curious
- Bias for Action
- Ownership
Degrees / Certs and/or Experience Required:
- May require an associates degree in a related area and 03 years of experience in the field or in a related area.
- Help Desk Experience not transferable for this position Looking for past experience in Physical work (Warehousing Supply Chain Retail Etc).
- Networking Experience
- Hands on experience with physical infrastructure installations including hardware integration racking and cabling
- Troubleshooting Hardware Experience
- Able to stand for hours at a time / lift up to 40 lbs.
Top 3 musthave hard skills:
- Looking for past experience in Physical Work Environments (Warehousing Supply Chain Retail Etc).
- Networking / Troubleshooting Hardware Experience
- Hands on experience with physical infrastructure installations including hardware integration racking and cabling.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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