Desktop Support Engineer
Desktop Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Service WalkUps (FrontLine IT person) at IT Service Station for breakfix resolve issues triage incidents and requests of various IT Services.
- Work on SNOW ticketing queue; creating help desk tickets.
- Support Conference Rooms (Zoom) and User Cubical for breakfix.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup.
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers. - Performing regular maintenance on PC equipment such as computers notebook computers printers and autoswitches; scanning computers for viruses
- Experience in supporting endusers (in person / remote) in a corporate environment.
- Knowledge of Windows 10 operating system Mac OS
- Knowledge of general network and computer security
- Be able to troubleshoot WIN 7/10 Office 365 computers/laptops SW and HW
- Able to lift to 40 pounds of technical equipment
- Knowledge of ITIL and ITSM best practices
Conference Room Setup, Windows and MS Office products / Mac troubleshooting
Employment Type
Full Time
