Junior Client Manager Consumer
Junior Client Manager Consumer
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Job Description
Were looking for a Junior Client Manager Consumer based either in Dublin or London who will be responsible for completing the activation of private client profile registrations remaining compliant at all times within regulatory guidelines and support our European growth. The Junior Client Manager Consumer will provide an exceptional level of service to OFX customers by identifying foreign exchange solutions to fit their needs booking deals with accuracy and following up with clients diligently to meet individual and group conversion targets.
What youll do
- Deliver unparalleled customer service at all times using your excellent interpersonal skills to build rapport with prospective customers
- Promote customer conversions by selling the benefits of OFX service compared to that of its competitors based on customer needs
- Understand and disseminate information relating to currency fluctuations and financial markets
- Be responsible for a customers journey from registration to the time of booking their first international payment following up by phone or email as required
- Complete KYC questioning on new clients up to a set value and following up in a timely manner
- Manage high call and email volumes whilst delivering outcomes within restrictive timeframes
- Accurately and comprehensively record all information obtained on phone calls
- Quote prices manage/set client margins and accurately book international transfers
- Collaborate with other departments including Partnerships Settlements and Compliance
- Provide support to the rest of the Private Desk when required
- Comply with all AML and Compliance regulations at all times
Qualifications :
What you bring:
- 12 years experience working with customers/clients
- Excellent communication skills both verbal and written
- Sound numerical skills with strong attention to detail
- Previous experience in FX/banking/finance sector is an advantage
- Proven experience selling a service is an advantage
Additional Information :
What its like working at OFX
Were OFXers because we want to make a difference. We see challenges as opportunities and were not afraid to roll up our sleeves to get stuff done. Were committed to making things easier for our clients pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team crossfunctionally and globally to drive outcomes that deliver excellence for our customers. Were curious selfstarters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career with leadership training secondments internal mobility and access to a large library of online learning.
- Make a difference. Through our Make a Difference program we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day which OFXers can use together or individually as well as matched giving and the opportunity to nominate charity of choice every quarter.
- Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers effort technical expertise or support through a range of global and regional channels and awards including quarterly and annual awards milestones and shout outs.
- Showing our social side. Our Good Vibes employeeled committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether its a wellbeing activity end of year celebration or a monthly team gettogether our team wants you to feel welcome!
- Benefits that mean something. We offer a range of fantastic benefits including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave youll feel wellsupported at OFX.
- A great work environment. Enjoy worklife balance and flexibility with our hybrid work model in an inclusive diverse and nonhierarchal culture.
#LIHybrid
At OFX we are committed to fostering a diverse inclusive and accessible workplace where we value respect and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process please email us at .
We encourage you to apply if this role aligns with your career aspirations.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
