Hospitality Manager
Hospitality Manager
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Job Description
- Leading from the front youll manage a dedicated hospitality team overseeing operations across 60 highprofile meeting rooms and elegant event spaces
- From intimate client meetings to gatherings of up to 250 guests youll coordinate every detail to ensure perfection
- Lead and manage the hospitality team including hiring training and performance evaluations.
- Work closely with the Head Chef and attend weekly meetings with the Events Team to ensure flawless service delivery and smooth operations
- Take charge of administrative responsibilities including managing large volumes of email correspondence and creating event quotes
- Maintain impeccable hygiene safety and service standards at all times
- Foster a positive and productive work environment promoting teamwork and professional development.
- Support with Implementing strategies to enhance guest satisfaction and loyalty.
- Address and resolve guest complaints and feedback promptly and professionally.
- Monitor and analyse guest feedback to identify areas for improvement.
- Oversee daily operations of all hospitality services including front desk food and beverage and event planning.
Qualifications :
- Successful Hospitality background in 5 star/Michelin star environment ideally within Contract Catering.
- Ability to display a real passion for food and customer service.
- Strong leadership and interpersonal skills and able to demonstrate an analytical approach to problem solving.
- Excellent communication and customer service skills.
- Strategic thinking and the ability to work on own initiative.
- Financially and commercially astute.
- Intermediate Food Hygiene Certificate or above.
- Proficiency in hospitality management software and tools.
Additional Information :
For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.
Join us and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are upbeat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example protecting the planet and supporting local communities.
Interested Even if you dont meet all requirements wed like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages abilities gender identities sexual orientations races religions and socioeconomic backgrounds.
BaxterStorey is committed to encouraging equity diversity and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Join us and bring your unique perspective to our team.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
