Sr Operations Director - Banking
Sr Operations Director - Banking
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities
- Work with Program and CrossFunctional Leads to achieve Platinum Standard/Operational Excellence;
- Work with Business Development Sales and Management Teams to explore business growth
- Support the Recruitment team to ensure hiring is completed on time for both Consultant and support roles as needed;
- Support the Training Lead to ensure all required Consultant training is effectively completed on time with optimal results;
- Work with the Quality and Program Leads to ensure that regular quality monitoring coaching and performance intervention that develop motivate and guide teams are implemented to attain successful outcomes and business objectives;
- Work with the Site Lead for BCP in planning testing and activation.
- Lead efforts to uphold compliance in all organizational standard procedures and policies (i.e. InfoSec Physical Security Visitor Processing operational processes business reviews etc.); and
- Lead efforts to uphold compliance in all contractual and regulatory requirements (i.e. client SOW government requirements etc.).
Qualifications :
Required Skills/Education
- Earned a Bachelors degree in any field
- Post Graduate degree and certification preferred
- At least 12 years of BPO experience
- Strong Financial Business/P&L Management skills
- Strong background in client relationship and operations management
- Experience in managing US Banking Program in Customer Service and Collections portfolio
- Willing to relocate in Clark Pampanga
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
