REF55691F - US Mortgage Processing and Closing - Assistant Manager - Pune
REF55691F - US Mortgage Processing and Closing - Assistant Manager - Pune
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Job Description
Position Summary:This position entails a unique set of key duties and dayto day tasks; would involve a relatively high degree of responsibilities for the business and other stakeholders. The job holder is expected to have deep understanding of US residential mortgage Processing and Closing function.The incumbent ensures the accurate efficient and timely flow of information/documentation for offering quality and efficient services.Responsibilities: To oversee all activities within a team and driving the team to meet production targets To ensure team meets daily SLA and qualify requirement Work on Internal and External stakeholder reporting To ensure appropriate and timely escalations to immediate superiors To handle escalations. Ensure compliance with internal policies and procedures external regulations and information security standards. Ensure completion of the Internal and External Calibration sessions Conduct team huddles. Establish peertopeer relationships with in the team. Ensure complete transparent and frequent communication with the team and other stakeholder. Adhere to the communication plan and rigor as agreed with the business. Ensure on time logins and schedule adherence. Assist new hires such that they are productive on the floor in the shortest possible time frame. To coach and provide feedback to team members who are not meeting their targets or meeting the threshold To help team members to resolve queries and provide floor support. To identify process gaps and suggest improvement measures. Help new Joiners in their nesting phase and be a backup for supervisors in their absence. Encourage others on the team to identify barriers to team functioning and suggest remedies Maintain confidentiality of all customer and employee information Respond positively to feedback and redirection Fully utilize systems tools training and resources provided to maximize potential Assist other departments as needed
Qualifications :
Qualifications Education: Bachelors in any stream.Experience: 56 years increasingly responsible experience in related areasKnowledge/Skills/Abilities: Experienced mortgage professional with 56 years expertise in Processing and Closing functions Thorough knowledge of functional area and department processes. Has working knowledge of real estate lending criteria and federal state and agency compliance Can multitask and manage time efficiently Has strong organizational skills attention to detail and basic Microsoft Office skills Good analytical and problemsolving skills. Strong verbal and written communications skills. Highly adaptive and open to changes as the organization grows and its needs evolve.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
