AMS Strategic Customer Engagements Elevate Technical Advisor

ServiceNow makes work work better for people. Our cloudbased enterprise platform and products streamline and simplify how work gets done. With more than 7700 customers we serve approximately 85% of the Fortune 500 and were proud to be one of FORTUNE 100 Best Companies to Work For and Worlds Most Admired Companies. 

Reporting to the AVP AMS Strategic Customer Engagements (Elevate) the AMS Strategic Customer Engagements (Elevate) Technical Advisor will drive ServiceNows longterm revenue growth and profitability by leading the technical aspects of our largest and most strategic transactions across our Americas business. The ideal candidate will not only shape transformational solutions and architectures but also serve as a critical bridge between technical and commercial teams ensuring alignment between technical requirements commercial strategies and deal outcomes.  

Priorities & Responsibilities 

• Lead Technical Deal Strategy 

• Partner with the AMS Strategic Engagement Leads Solution Consulting/Enterprise Architecture and various internal teams to develop and execute the technical aspects of large strategic deals. 

• Collaborate directly with Csuite executives (CIO CDO CTO etc.) to craft transformational strategies and architect bespoke solutions aligned with their business objectives. 

• Shape and articulate the technical vision for deals ensuring seamless integration into the customers current and future technology landscape. 

• Bridge Technical and Commercial Requirements 

• Translate complex technical requirements into comprehensive bill of materials (BOM) that outline the necessary components resources and costs to execute proposed solutions 

• Work closely with commercial strategists to align technical specifications with financial models pricing strategies and deal structures. 

• Provide input on commercial leverssuch as scope adjustments phasing and customizationsbased on a deep understanding of technical dependencies and opportunities. 

• Orchestrating Solution Development and Technical Leadership 

• Structure define and help drive the crossplatform execution by Solution Consulting/Enterprise Architecture of the design and presentation of highlevel architectures and innovative solutions to meet complex customer needs. 

• Help oversee and support execution of proofs of concept (POCs) proofs of value (POVs) and technical demonstrations. 

• Collaborate and Influence 

• Work closely with the entire Elevate Strategic Engagement team Sales Inspire Value and various critical GTM teams to ensure seamless execution and delivery. 

• Act as a trusted technical advisor to customers advocating for their needs within the company. 

• Champion all collaborative integrated GTM activities for our Strategic Accounts including account planning sessions strategic pursuits WIN Forums review cadences or other GTM activities 

• Drive/scale best practice sharing and serve as technical go to across the strategic engagements team (Elevate)  

Qualifications :

• Experience and Expertise 

• 10 years of experience in roles such as Enterprise Architect Solution Consultant or Platform Architect with 5 years with experience working on the ServiceNow platform (either internally with ServiceNow or with a ServiceNow partner) 

• Demonstrated experience in large deal management or corporate strategy including supporting complex transactions such as M&A IP acquisitions and revenue share models. 

• Proven ability to collaborate with corporate development product and engineering teams to align on product roadmaps develop GTM or net new product integration strategies for strategic ventures and large deal pursuits. 

• Demonstrated ability to translate technical requirements into actionable bill of materials and commercial inputs for deal structuring. 

• Proven track record in leading end to end complex highvalue technology engagements at Fortune 500 or similarly scaled organizations. 

• Skills and Attributes 

• Exceptional breadth and depth of technical skill across the ServiceNow platform. 

• Exceptional communication and presentation skills with the ability to simplify complex technical concepts for executive audiences. 

• Strong problemsolving skills with a resultsdriven and innovative mindset. 

• Ability to lead and collaborate across diverse teams both internally and externally. 

• Intrinsically curious about emerging technologies and their application in solving business challenges. 

• Strong financial acumen and ability to support deal teams with technical insights that drive optimal pricing and structuring strategies. 

• Demonstrated coaching and mentoring experience 

• Team player of unquestionable integrity credibility and character 

• Experience within a large organization; ability to quickly establish trustbased relationships internally to get support for customer sales objectives 

• Strong leadership problem solving and decisionmaking abilities 

• Ability to interface and negotiate with senior client executives 

• Excellent presentation and communication skills 

• Organizational and analytical skills 

• International work experience 

• Continuous improvement and growth mindset 

Measure of success  

• Large & complex closed deals > $10M  

• Customer Feedback & NPS 

FD21

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $170200 $297900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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