Job Description :
Are you looking for a flexible workfromhome opportunity Join our team as a Remote Customer Service Representative and help support customers of various clients! In this role you ll handle both inbound calls ensuring donors have a seamless experience while entering their information into our database. If you have great communication skills and a passion for helping others this is the perfect role for you!
Responsibilities :
- Handle inbound and outbound calls to support customers of various clients
- Provide excellent customer service addressing questions and concerns
- Accurately enter information into our database
- Follow up with customers as needed to ensure satisfaction
- Meet and exceed performance metrics to qualify for advancement opportunities
Requirements
High school diploma or equivalent
Strong verbal communication skills
Reliable internet connection and a quiet workspace
Basic computer skills (Microsoft Office proficiency)
Ability to work flexible hours including evenings and weekends (set your own schedule)
Benefits
- Work from the comfort of your home
- Starting pay of $12$15/hour (with increase opportunities)
- Opportunities for advancement based on performance
- Supportive team environment
* Minimum 6 months customer service experience, preferably call center related * Moderate level of computer knowledge * Ability to work with minimal supervision * Must be self-directed and self-motivated * Strong listening skills * Accuracy * Efficiency * Excellent written and verbal communication skills Technical Requirements Active Phone line (mobile or landline) Mobile Device capable of downloading applications CPU (Intel or AMD) 2GHz processor (or equivalent) Resolution of 1,280 x 720 (720p) or greater Internet Explorer 9.0 or higher