Overnight Swiss Service Agent
Overnight Swiss Service Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
WHAT YOU WILL BE DOING:
You are friendly detailoriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests and it just so happens youll be doing just that in an awardwinning hotel.
The Swiss Service Agent is the heartbeat of the hotel operation! They process all external and internal calls either by redirecting calls or assisting the caller. The Swiss Service Agent takes ownership of the callers request and follows up according to the hotels standards. The Swiss Service Agent is our guests trusted guide providing accurate information relating to all aspects of the hotel assisting all external and internal guests in operating the telephone system.
- This is an overnight position the hours are from 11 pm to 7:30 am
- Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resorts standards
- Communicate internal and external guest requests via applicable resort software
- Maintain and monitor the Royal Service software system
- Ensure all requests logged in the Royal Service software are followed up according to the hotels standards
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
- Frequent sitting throughout shift
- Occasional lifting and carrying up to 25 lbs
- Occasional bending kneeling pushing pulling
- Occasional ascending or descending ladders stairs and ramps
Qualifications :
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Service focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Fluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferred
- Flexibility in working different and rotating shifts.
- Demonstrate strong communication skills both verbal and written.
- Multitasking attention to detail administrative duties and customer service skills required
Additional Information :
WHAT IS IN IT FOR YOU:
- Position Hourly Rate: $25.70 plus $1 hourly overnight premium
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world!
- Ability to make a difference through our Corporate Social Responsibilities such as Sustainability Diversity Inclusion & Belonging
- Comprehensive Benefit Package which offers:
- Health Dental Vision Life Disability & AD&D insurance Accidental Injury Insurance Hospital Support Critical Illness Insurance 401K plan Paid leave such as Vacation Personal Maternity/Paternity and Holiday.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
