Duty Manager
Duty Manager
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Job Description
We have an opportunity for you to join our Front Office team as Duty Manager on a fulltime basis. Reporting to our Front Office Manager the Duty Manager will manage the Front Office operations across reception guest relations and reservations during your shift while creating memorable and unique experiences for the guests visiting the Hotel.
In this role you will:
- Ensuring the smooth daytoday running of the hotel maintaining our reputation as a market leader in individualised customer focused service in the hotel locality.
- Ensure the hotel meets or exceeds its key performance indicators (KPIs) related to RPS NPS Loyalty and room upselling.
- Ensure the operation of an effective night audit function in conjunction with the Financial Controller to ensure accuracy of this daily function whilst maintaining customer focus.
- Monitor all Very Important People (VIPs) special guests and their requests to and their needs are met and loyalty is maintained.
Qualifications :
What are we looking for
- Hotel Front Office Experience: Proven prior experience in a Front Office leadership capacity.
- Strong Leadership and Communication Skills: Effective leadership abilities collaborative teamwork and excellent communication skills in English with additional languages being a benefit.
- ProblemSolving Skills: Ability to think critically and find solutions with a guestfocused approach creating memorable experiences for our guests.
- Local Knowledge: Strong understanding of Brisbane particularly South Brisbane and ability to recommend attractions and activities.
- Flexible Availability: You will be required to work a range of shifts including mornings nights weekends and public holidays when required.
Work visa sponsorship will not be provided for this job role.
Additional Information :
What is in it for you
- Join an awardwinning team that thinks outside the box!
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Learn Your Way Academie
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Our commitment to Diversity & Inclusion:
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
Discover the life that awaits you at Accor visit ;
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
