Head Housekeeper
Head Housekeeper
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
To lead manage and supervise the Housekeeping Assistants to ensure the hotel achieves the standards required.
To provide a high standard of cleaning and laundry.
Ensure that furniture is polished and fittings and fabrics are cleaned to a specific standard.
Key Responsibilities:
- Prepare and maintain a rota ensuring the Housekeeping department are adequately staffed at all times.
- To instruct the Housekeeping team in their role and required duties.
- Provide related training to all housekeeping personnel and associated record keeping.
- Ensure that all cleaning consumables are ordered form current nominated suppliers in line with company purchasing policy.
- To work with agreed budget guidelines on staff costs and consumables and to cooperate in any action necessary so as to keep in budget.
- To ensure that all rooms and public areas are cleaned to the highest standard.
- To organise deep cleaning duties when required.
- Ensure there is sufficient stock of linen guests supplies and cleaning materials.
- Ensure that Linen stock taking is carried out and records maintained.
- Control records and storage of lost property.
- Liaise with front office with regards to special request.
- Promoting best practice through motivating staff and good employee relations.
- Ensure communication with Front Office and Maintenance Departments is maintained to a high standard.
- Ensure working hours of the department are handed to General Manager in good time for payroll cut off periods.
Health & Safety
- As an employee of Fairview Hotels Ltd you have a duty under the Health & Safety at Work Act 1974 to:
- Take reasonable care of the health and safety of yourself and all other persons who may be affected by their acts or omissions at work.
- Cooperate with their employer to ensure compliance with Health & Safety legislation and the Health & Safety policies and procedures of the hotel are adhered to.
- Attend all Health & Safety training as standard mandatory practice.
- Ensure all faults are reported to the Maintenance department and followed up.
- Ensure all contract work is conducted correctly.
This job description is intended to illustrate the main duties and areas of responsibility for the position of Head Housekeeper and is not exhaustive. You are advised that the duties and responsibilities may change from time to time.
Qualifications :
Qualifications
Essential:
- GCSEs (or equivalent)
- Including English and Maths
Desirable:
- NVQ/Hospitality Management
Experience
Essential:
- Experience in supervising a team of staff
Desirable:
- Previous hospitality experience within a hotel environment
Technical Skills
Essential:
- To understand and ability to adhere to infection control health & safety/COSHH guidelines.
- Proven communication skills both written and verbal
- Proven ability to organise priorities
- To recruit motivate and lead a team of staff
Personal Qualities
Essential:
- Ability to appreciate the needs of others
- Ability to work as part of a team and to promote harmonious working relationships by recognising that everyone has a contribution to make
- Ability to work unsupervised using initiative and maintain professional standards even when under pressure
- Flexible to meet the needs of the hotel
- Smart appearance good personal hygiene standards
- Sense of humour and a lively sociable personality
- Shares ideas with others to make improvements
- Keen to learn and improve own performance
- Committed to communicate with guests to understand their needs
- Will go the extra mile to help fulfil customers needs
- Has a cando attitude to work
- Enjoys working effectively as part of a team.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
