Spotify Customer Service Expert with German and English
Spotify Customer Service Expert with German and English
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Salary Not Disclosed
1 Vacancy
Job Description
Spotify is a leading music streaming service provider with over 422 million monthly active users as of 2022. It offers digital copyright restricted recorded music and podcasts including more than 82 million songs. As a freemium service basic features are free with advertisements and limited control while additional features such as offline listening and commercialfree listening are offered via paid subscriptions. Spotify is currently available in 180 countries.
You support Spotify with Email support and through a messaging system (nonvoice support) no calls!
Qualifications :
- Excellent Written skills in German (C1)
- Good Verbal & Written skills in English (B2 or above)
- Valid workpermit to work in the EU
- Previous Experience in Customer Service is a plus;
- Communication skills and ability to maintain good relationship with customers assisting them in finding the best solution;
- Positive attitude and great interpersonal skills with a can do attitude;
- Ability to present complex information in a simple and understandable way;
Your Tasks
- Providing Email support for our clients;
- Answering to How to and FAQ questions;
- Assisting with account and paymentbased questions and problems;
- Providing assistance with troubleshooting.
Additional Information :
You will Get
- Longterm job security with permanent contract;
- Additional health insurance and life insurance;
- 24 days of paid annual leave 3 of which are wellness days;
- 1.5h paid breaks per day;
- Food vouchers;
- Clear career path within the company;
- Ability to work from home after training in our modern Sofia office;
- Competitive salary;
- Worldclass onthejob training;
MORE reasons to join our team
- Fully digital employee services through eSignature;
- Employee assistance program including 24/7 access to psychological support;
- Employee discounts portal featuring over 20 exclusive discounts;
- Employee referral program;
- Rewards and recognition program;
- Relocation package if you are relocating from another city or country;
- Multisport card partially covered by the company;
- Inhouse learning and development portals with training options for Certification;
- Multiple events organized in the office for employee engagement as well as wellness initiatives;
- Gift for birth or adoption;
- Corporate social responsibility events and team buildings;
- Exposure to global business knowhow.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
