Sr Associate FA Customer Care with German and English
Sr Associate FA Customer Care with German and English
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Job Description
What we are looking for:
Our partner is a wellknown international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation bestinclass reliability and cost of ownership with a solutions that are optimized for value within their applications.
Currently they are opening their new service center in Bulgaria and we are looking for a motivated and eagertolearn professional to join their team in the role of:
Experienced Customer Success Specialist with German and English
Qualifications :
Responsabilities:
- Sales order & Claims creation
- Maintenance of customer portal
- Customer query handling related to TAT or amendments to orders
- Disputes / Issue resolution and RCA
- MIS reporting as needed
- Responsible for & Understands Order Management Process
Requirments:
- Level of English B2 and level of German B1
- Previous experience on a similar position (at least 2 years)
- A very high level of Customer Orientation
- Should have Analytical skills.
- Order management Prior Order Booking experience in Oracle
- Ability to work factbased with high agility accuracy and attention to detail
- Ability to determine and resolve root cause issues
- An understanding of business processes and controls
- Able to follow processes and provide Best in Class service and support
- Ability to work empowered transparent and to tight deadlines and manage own and department workload accordingly
- Ability to work as an individual but also with other team members with minimum supervision once training is completed
- Good working knowledge in MS Office applications: Word Excel & PPT
- Good interpersonal and communication skills both written and oral
Additional Information :
What we offer:
- Longterm job security with permanent contract
- Additional health insurance and life insurance
- Food vouchers
- Regular shifts MonFri (9h to 18h)
- Competitive salary extra bonuses
- Worldclass onthejob training
- Multisport card partially covered by the company
- You will become part of a recognized international market leader and can enrich your CV
- An ambitious corporate culture that encourages internal promotions and professional development
- Team building and social activities volunteer participation charity events and much more
- Apply and you will get the full broad information about your possibilities with us
All applications will be treated strictly confidential.
Only shortlisted candidates will be contacted
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
