Customer Experience Consultant
Customer Experience Consultant
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Job Description
Starting Date: 13 February 2025
Location: Remote (Eligible regions: Coimbra to the North)
Office Location: Braga
Language Requirements: French (C2 level) English (B2 level)
Work Schedule:
- Monday to Friday: 09:00 21:30 (Rotational Shifts)
- Saturday: 09:00 20:00 (Rotational Shifts)
- Sunday: 10:00 19:00
Days Off: 2 rotational days with Sunday guaranteed as one of the days.
Compensation and Benefits:
- Base Salary: 830/month (paid over 14 months)
- Meal Allowance (Net): 7.23/day (1908.72 annually)
- Transport Allowance: 20/month (240 annually)
- Braga Bonus: 20 gross/month (240 annually)
- Performance Bonus: 170/month (2040 annually)
- Annual Gross Total: 14008.72
- Health Insurance: Coverage from day 1 (free after 6 months of employment).
Role Overview:
Step into a dynamic role as a Customer Experience Consultant for one of the worlds leading home furnishings retailers. In this position you will act as a brand advocate delivering exceptional customer support and ensuring satisfaction at every touchpoint. If youre passionate about helping others and fluent in French this is your chance to shine in a supportive and innovative environment.
Key Responsibilities:
- Handle customer inquiries professionally through inbound calls offering tailored solutions with enthusiasm.
- Provide indepth information about products and services and proactively close sales during interactions.
- Assist with deliveryrelated concerns such as tracking orders resolving issues and verifying stock availability.
- Troubleshoot account management and softwarerelated challenges.
- Deliver accurate and timely responses to all customer queries.
- Maintain detailed records of customer interactions and actions taken.
Hiring Process:
- Application Review
- Language Proficiency Assessment
- 12 Interviews with the Client
Join us and contribute to a globally recognized brands mission of creating exceptional customer experiences!
Employment Type
Full Time
