IT Technician - Automated Systems Company
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1 Vacancy
Job Description
Responsible for providing daytoday hands on technical support externally to ASCs end user in areas related to hardware software systems applications & services as well as performing installations maintenance and troubleshooting in order to ensure all ASC clients requests are handled efficiently.
- Implement the IT Departments set policies and procedures and comply with ASCs other policies.
- Perform regular maintenance of all system software and hardware as per maintenance schedule etc. to ensure business continuity and minimize the system interruptions based on ASC clients requests.
- Provide Desktop/ Laptop installations upgrade and maintenance including installation and upgrade of current office applications operating system antivirus software conducting file backups etc.
- Set up and configure desktop computers peripherals and user accounts assigning security levels network access etc.
- Install new hardware and equipment including (printers Laptops LCDsetc.) as and when required by the client.
- Follow up and analyze the performance of upgraded systems keeping track of their performance reliability risks and benefits.
- Provide ongoing application support / technical expertise to end users in order to enhance security and availability of applications as well as to support desktop software and hardware troubleshooting.
- Provide one on one assistance to ASCs end user regarding the technical flaw either by phone mail or in person.
- Configure and repair of faulty equipment from customers to ensure clients needs are fulfilled and increase their satisfaction level.
- Handle clients incidents and requests according to ASCs agreed procedures as well as ensuring that such incidents are documented in the appropriate form.
- Identify technical issues and escalate ASC clients complex problems to the direct supervisor.
- Execute allotted work within the specified deadlines and maintain records of daily tasks.
- Perform other duties related to the job as assigned by the Direct Manager.
- Prepare and submit progress reports to the direct manager pertaining to incidents and reports related to the areas which require attention as required.
- Diploma or Vocational training in a related field.
- Job Knowledge
- Problem Solving Ability Teamwork
- Proficient in English and Arabic
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Employment Type
Full Time
